At a Glance
- Tasks: Provide top-notch customer service to aviation clients and manage global fuel logistics.
- Company: Join World Fuel Services, a global leader in the aviation fuel industry.
- Benefits: Gain international exposure, develop skills, and explore diverse career paths.
- Other info: Work in a culturally diverse environment with excellent growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Strong communication skills and a proactive customer service mindset.
The predicted salary is between 28800 - 43200 £ per year.
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
As a Fuel Logistics Specialist, you will sit at the core of World Fuel’s global aviation operation. The Global Fuel Logistics team is one of our strongest competitive advantages—combining customer service, sales support, and operational coordination for our worldwide customer base. This fast‑paced role is ideal for individuals who thrive in a dynamic environment, enjoy problem‑solving, and excel at supporting customers with professionalism and urgency.
What You Will Do
- Providing exceptional customer service to aviation clients around the world.
- Handling high volumes of phone calls and emails daily.
- Monitoring global fuel availability and reacting quickly to shortages or supply changes.
- Coordinating closely with Sales, Credit, Collections, Supply, Billing, and other internal teams.
- Building relationships with prospective customers (with support from senior team members).
- Managing a small portfolio of customer accounts to grow volume and profitability.
- Understanding diverse customer needs with cultural awareness and empathy.
What You Bring
- A proactive, “can‑do” customer service mindset.
- Strong communication skills and comfort speaking with customers worldwide.
- Ability to manage a fast-moving workload and prioritise effectively.
- Willingness to make outbound calls and build new customer relationships.
- Cultural awareness and the ability to connect with different types of aircraft operators.
- Desire to grow and develop within a global aviation organization.
- Be part of a globally recognized aviation brand.
- Work in one of the most dynamic teams within the company.
- Develop skills that open doors to multiple career paths.
- Gain international exposure and experience with a diverse customer base.
Fuel Logistics Specialist (Customer Service) in London employer: World Fuel Services
At World Kinect, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London’s Canary Wharf. Our employees benefit from a dynamic environment that fosters innovation and collaboration, alongside ample opportunities for personal and professional growth within a globally recognised aviation brand. Join us to thrive in a high-performance team where your contributions are valued and you can develop skills that pave the way for diverse career paths.
StudySmarter Expert Advice🤫
We think this is how you could land Fuel Logistics Specialist (Customer Service) in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like World Fuel Services and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at World Fuel Services!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like World Fuel Services keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Fuel Logistics Specialist (Customer Service) in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to World Fuel Services:This is your chance to really connect with the team at World Fuel Services. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at World Fuel Services
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with World Fuel Services.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show World Fuel Services that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at World Fuel Services. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
