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For Companies At a Glance
- Tasks: Provide top-notch customer service to aviation clients and manage global fuel logistics.
- Company: Join World Fuel Services, a global leader in the aviation fuel industry.
- Benefits: Gain international exposure, develop skills, and explore diverse career paths.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Strong communication skills and a proactive customer service mindset.
- Other info: Work in a culturally diverse environment with excellent growth opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
As a Fuel Logistics Specialist, you will sit at the core of World Fuel’s global aviation operation. The Global Fuel Logistics team is one of our strongest competitive advantages—combining customer service, sales support, and operational coordination for our worldwide customer base. This fast‑paced role is ideal for individuals who thrive in a dynamic environment, enjoy problem‑solving, and excel at supporting customers with professionalism and urgency.
What You Will Do
- Providing exceptional customer service to aviation clients around the world.
- Handling high volumes of phone calls and emails daily.
- Monitoring global fuel availability and reacting quickly to shortages or supply changes.
- Coordinating closely with Sales, Credit, Collections, Supply, Billing, and other internal teams.
- Building relationships with prospective customers (with support from senior team members).
- Managing a small portfolio of customer accounts to grow volume and profitability.
- Understanding diverse customer needs with cultural awareness and empathy.
What You Bring
- A proactive, “can‑do” customer service mindset.
- Strong communication skills and comfort speaking with customers worldwide.
- Ability to manage a fast-moving workload and prioritise effectively.
- Willingness to make outbound calls and build new customer relationships.
- Cultural awareness and the ability to connect with different types of aircraft operators.
- Desire to grow and develop within a global aviation organization.
- Be part of a globally recognized aviation brand.
- Work in one of the most dynamic teams within the company.
- Develop skills that open doors to multiple career paths.
- Gain international exposure and experience with a diverse customer base.
Fuel Logistics Specialist (Customer Service) in London employer: World Fuel Services
Contact Detail:
World Fuel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fuel Logistics Specialist (Customer Service) in London
✨Tip Number 1
Get to know the company inside out! Research World Fuel Services and their operations. Understanding their culture and values will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to boost your confidence before those interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at World Fuel Services. Let’s get you that job!
We think you need these skills to ace Fuel Logistics Specialist (Customer Service) in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients in the past, especially in fast-paced environments like aviation.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Fuel Logistics Specialist role. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with World Kinect!
How to prepare for a job interview at World Fuel Services
✨Know Your Fuel Logistics
Before the interview, brush up on your knowledge of fuel logistics and the aviation industry. Understand the key challenges and trends in the market, as well as how customer service plays a vital role in this sector. This will show your genuine interest and help you engage in meaningful conversations.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you handled high-pressure scenarios or resolved conflicts effectively. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
✨Practice Cultural Awareness
Since you'll be dealing with clients from diverse backgrounds, it's crucial to showcase your cultural awareness during the interview. Share experiences where you successfully connected with individuals from different cultures, and express your willingness to adapt your communication style to meet their needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, and growth opportunities within World Fuel Services. This not only shows your enthusiasm for the role but also helps you assess if the company aligns with your career aspirations.
