IT Service Desk Analyst III

IT Service Desk Analyst III page is loaded## IT Service Desk Analyst IIIlocations: LONDON CANARY WHARF, UKtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R21866### **At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.**### Join Our Global Tech Team as an **IT Service Desk Analyst -** Bilingual in **French and English****Location:** London Canary WharfAt **World Kinect**, our IT Service Desk Analysts are the frontline heroes of our global tech support team—empowering employees across continents with seamless IT experiences. From troubleshooting laptops to setting up executive video conferences, you’ll be the go-to expert making work happen.### What You’ll Be Doing* Support end-user devices (Windows, Mac, iOS, tablets, phones) across global regions.* Engage users via calls, chats, and ticketing platforms—keeping communication clear and solutions fast.* Deliver white-glove support to our executive team and their assistants.* Provide hands-on support for office tech: conference rooms, printers, screens, phones, and more.* Ensure smooth onboarding with ready-to-go equipment, software, and access.* Triage and escalate complex issues beyond Level 1 support.* Create and maintain self-service guides and knowledge articles.* Collaborate with Tier II support and share insights to improve service delivery.### What You Bring to the Table* Bilingual in **French and English**—you make tech support feel effortless in both languages.* 4+ years of IT support experience (degree in IT or equivalent experience).* Strong documentation and communication skills.* Proficiency in Windows 10, Mac OS, iOS, Active Directory, Azure (Entra ID), Office 365.* Familiarity with Zoom, BOX, and ticketing systems.* Bonus: scripting/automation skills to streamline support in large environments.* Flexibility to work shifts, including weekends and holidays when needed.### Signs You’ll Thrive Here* You’re organized, proactive, and don’t need reminders to follow through.* You’re a creative problem-solver who puts user experience first.* You stay calm under pressure and handle critical issues with urgency.* You embrace learning, feedback, and change with a growth mindset.* You communicate confidently across all levels—including executives.* You’re a team player who inspires trust, motivation, and collaboration.At World Kinect, we’re more than just a global energy and logistics company—we’re a team of innovators, connectors, and problem-solvers. Join us and be part of a mission-driven organization that values your expertise, supports your growth, and celebrates your impact.Apply now and bring your tech talent to a team that’s making a global difference—one device at a time.#WKC#LI-SS1Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center. World Fuel Services Europe, Ltd.At World Kinect, our people \”Fuel Their Careers\”. We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills. As a global leader in the fuel industry, World Fuel Services offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies. #J-18808-Ljbffr