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For Companies At a Glance
- Tasks: Provide top-notch customer service to aviation clients and manage global fuel logistics.
- Company: Join World Fuel Services, a global leader in the fuel industry.
- Benefits: Gain international exposure, develop skills, and explore diverse career paths.
- Why this job: Be part of a dynamic team and make a real impact in aviation logistics.
- Qualifications: Strong communication skills and a proactive customer service mindset.
- Other info: Work in a culturally diverse environment with excellent growth opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
As a Fuel Logistics Specialist, you will sit at the core of World Fuel’s global aviation operation. The Global Fuel Logistics team is one of our strongest competitive advantages—combining customer service, sales support, and operational coordination for our worldwide customer base. This fast‑paced role is ideal for individuals who thrive in a dynamic environment, enjoy problem‑solving, and excel at supporting customers with professionalism and urgency.
What You Will Do
- Providing exceptional customer service to aviation clients around the world.
- Handling high volumes of phone calls and emails daily.
- Monitoring global fuel availability and reacting quickly to shortages or supply changes.
- Coordinating closely with Sales, Credit, Collections, Supply, Billing, and other internal teams.
- Building relationships with prospective customers (with support from senior team members).
- Managing a small portfolio of customer accounts to grow volume and profitability.
- Understanding diverse customer needs with cultural awareness and empathy.
What You Bring
- A proactive, “can‑do” customer service mindset.
- Strong communication skills and comfort speaking with customers worldwide.
- Ability to manage a fast-moving workload and prioritise effectively.
- Willingness to make outbound calls and build new customer relationships.
- Cultural awareness and the ability to connect with different types of aircraft operators.
- Desire to grow and develop within a global aviation organization.
- Be part of a globally recognized aviation brand.
- Work in one of the most dynamic teams within the company.
- Develop skills that open doors to multiple career paths.
- Gain international exposure and experience with a diverse customer base.
Fuel Logistics Specialist (Customer Service) employer: World Fuel Services
Contact Detail:
World Fuel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fuel Logistics Specialist (Customer Service)
✨Tip Number 1
Get to know the company! Research World Kinect and understand their values, culture, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling high volumes of calls and emails, it’s crucial to sound confident and professional. Role-play with a friend or use online resources to sharpen your customer service approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at World Kinect. Don’t miss out on this opportunity!
We think you need these skills to ace Fuel Logistics Specialist (Customer Service)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients in the past, especially in fast-paced environments like aviation.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Fuel Logistics Specialist role. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with World Kinect!
How to prepare for a job interview at World Fuel Services
✨Know Your Fuel Logistics
Before the interview, brush up on your knowledge of fuel logistics and customer service in the aviation sector. Understand the key challenges and trends in the industry, as this will help you speak confidently about how you can contribute to the team.
✨Showcase Your Communication Skills
Since this role involves handling high volumes of calls and emails, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as professional and approachable.
✨Demonstrate Cultural Awareness
Given the global nature of the role, be prepared to discuss how you would handle diverse customer needs. Share examples from your past experiences where you successfully navigated cultural differences or built relationships with clients from various backgrounds.
✨Prepare for Problem-Solving Scenarios
Think of specific examples where you've had to solve problems quickly and effectively. The interviewers may ask situational questions, so having a few stories ready that highlight your proactive mindset and ability to manage a fast-moving workload will set you apart.
