At a Glance
- Tasks: Support customers and manage energy contracts while delivering exceptional service.
- Company: Join a global leader in the fuel industry with a diverse and collaborative culture.
- Benefits: Enjoy hybrid working, career progression, and a supportive team environment.
- Other info: Opportunity for learning and development in a fast-paced environment.
- Why this job: Make a real impact on customer satisfaction and thrive in a dynamic role.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28350 - 34650 £ per year.
At World Fuel, our employees are the key to our global success.
We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.
Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.
Our high-performance culture is what allows us to drive sustained growth.
Stronger together, we promote an environment where individuals can thrive.
Working Pattern: Monday-Wednesday in the office, Thursday-Friday remote
About the Role
We're looking for a highly organised and customer-focused Client Services Specialist to join our Operations team in Elland.
In this role, you'll act as a key point of contact for our customers, helping to manage their energy contracts and ensuring they receive an exceptional level of service throughout their journey with us.
You'll work closely with customers, suppliers, sales teams, and operational colleagues to resolve queries, manage contract administration, and deliver a seamless customer experience.
This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and making a positive impact on customer satisfaction.
- What You'll Be Doing
- Customer Support & Relationship Management
- Build strong relationships with customers and become a trusted point of contact.
- Manage customer enquiries and contract-related queries in a timely and professional manner.
- Ensure customers receive a consistently high level of service throughout the contract lifecycle.
- Deliver a positive customer experience and identify opportunities to improve service delivery.
- Contract & Operational Support
- Support the smooth administration and ongoing management of energy contracts.
- Liaise with energy suppliers to resolve issues and provide updates to customers.
- Assist in monitoring contract activity and maintaining accurate records.
- Ensure all customer information and documentation is kept up to date.
- Collaboration & Communication
- Work closely with sales, operational teams, and suppliers to deliver excellent service.
- Communicate effectively with customers and colleagues via phone, email, and online platforms.
- Answer incoming reception and customer calls professionally and efficiently.
- Keep managers informed of workload, priorities, and any issues requiring escalation.
- Performance & Continuous Improvement
- Manage your workload effectively to meet deadlines and team objectives.
- Monitor activity and contribute to achieving departmental KPIs.
- Participate in training and development opportunities.
- Support process improvements that enhance customer and team performance.
What We're Looking For
Essential Skills & Experience
- Previous experience in customer service, client support, account management, administration, or a similar customer-facing role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with great attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a proactive approach.
- Good working knowledge of Microsoft Office, including Outlook, Word, and Excel.
- A positive team player with a customer-first mindset.
What Will Help You Succeed You genuinely enjoy helping customers and solving problems.
You build strong relationships and communicate confidently with a variety of stakeholders.
You take ownership of your work and proactively manage your responsibilities.
You remain calm and organised when working under pressure.
You have a high level of professionalism and attention to detail.
Why Join Us?
- Hybrid working model with flexibility to work from home two days per week.
- Supportive and collaborative team environment.
- Opportunities for learning, development, and career progression.
- A varied role where no two days are the same.
- The opportunity to make a real impact on the customer experience.
World Fuel Services Europe, Ltd.
At World Fuel, our people "Fuel Their Careers".
We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills.
As a global leader in the fuel industry, World Fuel offers exceptional individuals the opportunity to become part of a truly successful international corporation.
We are proud to be among the Fortune 100 companies.
#J-18808-Ljbffr
Client Services Specialist |12 Month Contract in Elland employer: World Fuel Services
World Fuel Services Europe, Ltd. is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Canary Wharf, London. With a strong focus on employee growth and development, we offer numerous opportunities for advancement while providing competitive benefits and a supportive environment that encourages innovation and excellence in aviation fuel supply management.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Specialist |12 Month Contract in Elland
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like World Fuel Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like World Fuel Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Services Specialist |12 Month Contract in Elland
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to World Fuel Services.
How to prepare for a job interview at World Fuel Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in World Fuel Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services World Fuel Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
