At a Glance
- Tasks: Lead a dynamic Client Services team and deliver exceptional customer experiences.
- Company: Join World Fuel, a global leader in the fuel industry with a diverse culture.
- Benefits: Hybrid work model, career development opportunities, and a supportive team environment.
- Other info: Be part of a Fortune 100 company with global reach and growth potential.
- Why this job: Make a meaningful impact while developing talent and driving operational excellence.
- Qualifications: Experience in customer service leadership and strong problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
At World Fuel, our employees are the key to our global success.
We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.
Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.
Our high-performance culture is what allows us to drive sustained growth.
Stronger together, we promote an environment where individuals can thrive.
- Location
- Elland, West Yorkshire
- Work Pattern
- Hybrid (Office in Elland Monday to Wednesday | Remote Thursday and Friday)
The Opportunity
We're looking for a Client Services Manager to lead and develop a high-performing Client Services team while delivering an outstanding experience for our customers and business partners.
This is an exciting opportunity for an experienced people leader who enjoys coaching teams, driving continuous improvement, solving problems, and ensuring customers receive first-class service.
If you're passionate about customer experience, operational excellence, and developing people, we'd love to hear from you.
What You'll Do
- Lead & Develop Your Team
Manage, mentor, and develop the Client Services Team.
Delegate workload effectively and ensure priorities are delivered on time.
Conduct regular one-to-one meetings, coaching sessions, and performance discussions.
Foster a positive, collaborative, and high-performance team culture.
Support team development through training and continuous learning opportunities.
- Deliver Exceptional Customer Service
Ensure customers receive professional, timely, and accurate support.
Oversee the resolution of customer enquiries and escalations.
Manage customer complaints through to successful resolution.
Act as the senior escalation point for complex customer issues.
Champion a customer-first mindset across the team.
- Drive Operational Excellence
Monitor team workloads, service levels, and KPI performance.
Identify opportunities to streamline processes and improve efficiency.
Implement service improvements that enhance both customer and employee experiences.
Ensure all activities are completed in line with company policies and industry requirements.
Maintain and update team processes as the business evolves.
- Build Strong Relationships
Partner with Sales, Operations, and Senior Leadership teams.
Develop strong supplier relationships and establish effective escalation processes.
Collaborate across departments to ensure a consistent customer experience.
Communicate team performance, risks, and opportunities to senior management.
- Stay Ahead of Industry Changes
Monitor market and industry developments.
Ensure the team remains informed on changes impacting customers or operations.
Share insights and recommendations that improve service delivery.
What We're Looking For
- Previous experience leading or managing a customer service, client services, account management, or operations support team.
- Proven ability to coach, motivate, and develop people.
- Experience handling customer escalations and service-related issues.
- Strong stakeholder management skills.
- Experience improving processes and driving operational performance.
Skills & Attributes
- Strong leadership and people management capabilities.
- Excellent communication and relationship-building skills.
- Strong problem-solving abilities.
- High attention to detail.
- Excellent organisational and prioritisation skills.
- Ability to remain calm and effective under pressure.
- Strong Microsoft Office skills.
- You’ll Thrive Here
- If You Enjoy developing people and helping teams succeed.
- Take ownership and lead by example.
- Naturally build trust and credibility.
- Look for ways to improve processes and customer experiences.
- Balance customer needs, business priorities, and team performance effectively.
Ready to Lead?
If you're an experienced customer service leader looking for an opportunity to make a meaningful impact while developing a talented team, we'd love to hear from you.
At World Fuel, our people "Fuel Their Careers".
We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills.
As a global leader in the fuel industry, World Fuel offers exceptional individuals the opportunity to become part of a truly successful international corporation.
We are proud to be among the Fortune 100 companies.
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Client Services Manager in Elland employer: World Fuel Services
World Fuel Services Europe, Ltd. is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Canary Wharf, London. With a strong focus on employee growth and development, we offer numerous opportunities for advancement while providing competitive benefits and a supportive environment that encourages innovation and excellence in aviation fuel supply management.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Elland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at World Fuel Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like World Fuel Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager in Elland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to World Fuel Services:Your cover letter is your chance to shine! Tell us why you want to work at World Fuel Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at World Fuel Services!
How to prepare for a job interview at World Fuel Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
