Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee customer and vendor relationships at the airport, ensuring exceptional service delivery.
- Company: World Kinect is a leading global company with a diverse team of 5000 professionals.
- Benefits: Enjoy growth opportunities, a dynamic work environment, and impactful roles in aviation.
- Why this job: Join a high-performance culture where your contributions directly enhance our success and reputation.
- Qualifications: Experience in aviation operations, strong customer relationship management skills, and sales success required.
- Other info: Be part of a team that values innovation and collaboration in a vibrant airport setting.
The predicted salary is between 36000 - 60000 £ per year.
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Are you passionate about aviation and customer service? Join World Kinect as our Manager of Onsite Support and play a pivotal role in overseeing customer and vendor relationships at the airport. You'll be the key to enhancing and protecting our company's profitability through seamless coordination of services that exceed customer expectations.
Why You'll Love Working With Us:
- Dynamic Environment: Work at the heart of airport operations, interacting with high-value customers and vendors.
- Growth Opportunities: Be part of a team that values your contributions and offers opportunities for professional development.
- Impactful Role: Your efforts will directly contribute to the success and reputation of World Kinect.
Principal Responsibilities:
- Flight Planning Coordination: Manage slot and flight planning services for our top-tier customers.
- Relationship Management: Foster strong relationships with Fixed Base Operators (FBOs) and ensure harmonious interactions among all stakeholders.
- Customer Service Supervision: Oversee services for inbound customers arranged by various company offices.
- Cross-Selling: Meet customers on arrival and introduce them to other World Kinect offerings.
- Fuel Sales Coordination: Ensure fuel sales orders are processed efficiently, prioritizing World Fuel Services orders.
- Annual Trip Reports: Complete and present annual trip reports to airports in the region.
- Sales Support: Act as a spokesperson for sales executives, meeting and hosting customers at vendor facilities.
- Business Development: Identify and capture new business opportunities in coordination with sales teams.
Requirements:
- Aviation Operations Experience: Proven experience working in an aviation operations environment, preferably at an airport.
- Aircraft Knowledge: Familiarity with the requirements of various aircraft types, both business and commercial aviation.
- Flight Operations Expertise: Experience in managing flight operations within the regions of responsibility.
- Customer Relationship Management: Strong background in customer relationship management.
- Sales Success: Demonstrated track record of positive sales results across multiple products and services.
Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.
Onsite Aviation Support Manager employer: World Fuel Services Corporation
Contact Detail:
World Fuel Services Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Aviation Support Manager
✨Tip Number 1
Familiarise yourself with the specific aviation operations at your local airport. Understanding the unique challenges and opportunities in that environment will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the aviation industry, especially those who work in customer service roles. Building relationships can provide valuable insights and potentially lead to referrals for the Onsite Aviation Support Manager position.
✨Tip Number 3
Research World Kinect's current operations and recent developments. Being knowledgeable about the company’s services and values will allow you to tailor your conversations and show genuine interest during interviews.
✨Tip Number 4
Prepare to discuss your experience in managing customer relationships and sales success. Be ready to share specific examples of how you've exceeded customer expectations and contributed to business growth in previous roles.
We think you need these skills to ace Onsite Aviation Support Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Onsite Aviation Support Manager. Highlight your relevant experience in aviation operations and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your background in managing flight operations and customer relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for aviation and customer service. Mention specific examples of how you've successfully managed relationships and contributed to sales in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at World Fuel Services Corporation
✨Show Your Passion for Aviation
Make sure to express your enthusiasm for the aviation industry during the interview. Share specific experiences that highlight your passion and how it aligns with the company's mission at World Kinect.
✨Demonstrate Relationship Management Skills
Prepare examples of how you've successfully managed relationships in previous roles. Discuss your approach to fostering strong connections with customers and vendors, as this is crucial for the Onsite Aviation Support Manager position.
✨Highlight Your Flight Operations Expertise
Be ready to discuss your experience with flight operations and any relevant knowledge about different aircraft types. This will show that you understand the technical aspects of the role and can effectively manage flight planning coordination.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of situations where you had to coordinate services under pressure or resolve conflicts, and be prepared to explain your thought process and outcomes.