Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead terminal operations and inspire your team to deliver exceptional customer experiences.
- Company: Join World Duty Free, a global leader in travel retail, part of Avolta.
- Benefits: Enjoy bonuses, staff discounts, health support, and lifestyle perks like discounted travel.
- Why this job: Be part of a dynamic team that values growth, talent development, and customer service excellence.
- Qualifications: Experience in leading teams in fast-paced retail or hospitality environments is essential.
- Other info: Comprehensive training and support for your career development are provided.
The predicted salary is between 36000 - 60000 £ per year.
Are you a strategic and inspirational leader with a passion for delivering world-class customer experiences in a dynamic retail environment? World Duty Free, part of Avolta, a global leader in travel retail, is seeking a Terminal Manager to lead our terminal operations and drive exceptional performance.
What’s in it for you? At World Duty Free, we reward great work and care about your wellbeing. Enjoy bonus schemes, big staff discounts through our Emporium, and health support with Medicash, covering dental, optical, virtual GP, and more. You’ll also benefit from:
- Lifestyle perks – 25% off with O2 Open, discounted travel, workplace parking, and savings through the Ride to Work scheme
- Financial support – Pension scheme, season ticket loans, refer-a-friend rewards, and tax-efficient charity giving
Plus, enjoy unique extras like tester sales and exclusive staff shopping events. Join us and enjoy benefits that truly make a difference.
Key Responsibilities:
- Lead and inspire the Terminal Management team to drive high performance and growth.
- Create an exceptional experience for customers and employees, aligned with Avolta’s brand.
- Develop top talent with targeted coaching and personalised plans.
- Deliver premium service and retail standards consistently.
- Build strong airport partnerships to unlock new business opportunities.
- Manage terminal P&L and exceed EBITDA goals.
- Analyse sales and resolve challenges quickly to boost results.
- Drive performance with an effective Sales Incentive Programme.
- Ensure safety, compliance, and strict inventory control.
About You:
- Proven experience in leading large teams within a high-volume, fast-paced retail or hospitality environment.
- Strong commercial acumen with the ability to manage budgets, drive profitability, and maximise revenue streams.
- Exceptional people management skills with a passion for developing talent and creating a positive workplace culture.
- Customer-focused mindset with a commitment to service excellence.
- Highly analytical with the ability to interpret data and implement performance-driven strategies.
- Strong stakeholder management skills and experience working with external partners.
World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.
The application process:
After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview; however, if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon.
Terminal Manager employer: World Duty Free
Contact Detail:
World Duty Free Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Terminal Manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail and hospitality management. Understanding current market dynamics will help you demonstrate your strategic thinking during interviews.
✨Tip Number 2
Network with professionals in the travel retail industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at World Duty Free.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams in high-pressure environments. Highlighting your leadership skills with real-life scenarios will make a strong impression during your interview.
✨Tip Number 4
Research World Duty Free's values and customer service philosophy. Being able to articulate how your personal values align with theirs will show that you're a great cultural fit for the team.
We think you need these skills to ace Terminal Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in high-volume retail or hospitality environments. Emphasise your ability to manage budgets and drive profitability, as these are key aspects of the Terminal Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your strategic approach to team management. Use specific examples from your past experiences to demonstrate how you can create exceptional customer experiences.
Highlight Relevant Skills: In your application, focus on your people management skills and your ability to develop talent. Mention any experience you have with performance-driven strategies and stakeholder management, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all contact details are correct and up to date, as this will help the company reach you easily if selected for an interview.
How to prepare for a job interview at World Duty Free
✨Showcase Your Leadership Skills
As a Terminal Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed large teams in fast-paced environments, focusing on your strategies for motivating staff and driving performance.
✨Highlight Your Customer-Centric Approach
World Duty Free values exceptional customer experiences. Be ready to discuss specific instances where you've gone above and beyond to enhance customer satisfaction, and how you plan to create a positive experience for both customers and employees.
✨Demonstrate Your Commercial Acumen
Understanding budgets and profitability is crucial for this role. Brush up on your financial management skills and be prepared to discuss how you've previously managed P&L, driven revenue, and maximised profitability in your past roles.
✨Prepare for Data-Driven Discussions
The role requires strong analytical skills. Familiarise yourself with key performance indicators relevant to retail operations and be ready to discuss how you've used data to inform decisions and improve performance in your previous positions.
