Customer Service Leader in London

General Information

• Location: Gatwick
• Pay: Competitive annual salary plus 12% management bonus
• Contract Type: Permanent
• Position Type: Full Time
• Weekly hours: 38.5
• Shift Pattern: 2 week pattern, every other weekend 4.00-15.30 Monday Tuesday Wednesday Thursday Friday Saturday Sunday 8.00-16.30 8.00-16.50 7.00-18.30 4.00-15.30 4.00-15.30

Benefits: Fantastic benefits including free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - cash back plan)

Description & Requirements

Seeking a Dynamic Retail Manager to Lead Success at World Duty Free – Gatwick Airport. Are you a proven leader with a passion for inspiring teams and delivering exceptional retail experiences? World Duty Free is on the hunt for a strong, results-driven Retail Manager to lead our high-performing team at Gatwick Airport and drive continued success in this fast-paced environment.

Your Mission: As a Customer Service Leader/Department Manager, you'll take charge, leading with energy, expertise, and a relentless focus on achieving excellence. Key responsibilities include:

• Inspiring and motivating the team to deliver outstanding customer service and drive sales growth.
• Coaching and developing talent to ensure high performance and operational excellence.
• Leading seamless store operations in collaboration with peers and Customer Service Leaders.
• Driving department and category performance to maximize sales and profitability.
• Implementing innovative strategies to enhance customer satisfaction and brand loyalty.

What You Bring: We are seeking an exceptional leader with:

• Proven success in managing large teams in a fast-paced retail environment.
• Outstanding communication and leadership skills with the ability to influence and inspire.
• A relentless customer-first mindset and the drive to create an unparalleled shopping experience.
• Strategic thinking and problem-solving abilities to manage day-to-day operations smoothly.
• Passion, resilience, and energy to thrive in a dynamic airport retail setting.

Apply today to become our next Customer Service Leader. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.

Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.

The application process: After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview; however, if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.