At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences at Bristol Airport.
- Company: Join World Duty Free, a leader in retail with a focus on customer satisfaction.
- Benefits: Enjoy free parking, bonuses, discounts, and comprehensive wellbeing support.
- Other info: Flexible part-time hours with excellent career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 35100 - 42900 £ per year.
General Information
- Department Manager
- Location: Bristol
- Pay: Competitive Annual Salary
- Contract Type: Permanent
- Position Type: Part Time
- Weekly hours: 29
- Shift Pattern: 2 week shift pattern, 4.00-23.00
Benefits
- Fantastic benefits including free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)
Description & Requirements
Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Bristol airport.
Contract – 29 hours per week, part time, working a two-week shift pattern between 0400-2300 (full flexibility needed).
Salary - Competitive annual salary with a 12% Management Bonus.
Benefits you'll enjoy:
- Fantastic perks, including free parking, staff and travel discounts
- Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance
- Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts
Your Responsibilities:
As a Retail Manager, you will have a critical role in driving the success of our store. Your key responsibilities will include:
- Inspiring and leading the team to deliver an exceptional customer service experience
- Coaching and developing the team to achieve sales targets and uphold store standards
- Collaborating with peers and Customer Service Leaders to ensure seamless operations
- Maximizing department and category performance to optimise overall store success
- Implementing strategies to enhance customer satisfaction and loyalty
What You Need:
To excel in this role, we are seeking candidates with the following qualifications and qualities:
- Proven track record in successfully managing a team within a retail customer service and sales environment
- Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
- Strong customer focus and the ability to engage and influence both internal and external customers
- Self-motivated, passionate, enthusiastic, and a natural team leader
- Excellent organisational and problem-solving skills to handle day-to-day store operations
Why Choose World Duty Free:
At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!
The application process:
After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
Customer Service Leader in Bristol employer: World Duty Free
At World Duty Free, we pride ourselves on being an exceptional employer, offering a supportive work culture that values respect and engagement. As a Replenishment Assistant in Bristol, you'll enjoy fantastic benefits including free parking, a bonus scheme, and comprehensive wellbeing support, all while having the opportunity to grow your skills in a dynamic team environment. Join us to make a meaningful impact and be part of a diverse and inclusive workplace where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Leader in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at World Duty Free. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like World Duty Free before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Leader in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to World Duty Free:Your cover letter is your chance to shine! Tell us why you want to work at World Duty Free specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at World Duty Free!
How to prepare for a job interview at World Duty Free
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
