At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences at Bristol Airport.
- Company: Join World Duty Free, a leader in retail with a focus on customer satisfaction.
- Benefits: Enjoy free parking, bonuses, discounts, and comprehensive wellbeing support.
- Other info: Flexible part-time hours with excellent career growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 35100 - 42900 £ per year.
General Information
- Department Manager
- Location: Bristol
- Pay: Competitive Annual Salary
- Contract Type: Permanent
- Position Type: Part Time
- Weekly hours: 29
- Shift Pattern: 2 week shift pattern, 4.00-23.00
Benefits
- Fantastic benefits including free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)
Description & Requirements
Are you an accomplished and driven leader with a passion for delivering exceptional customer experiences? World Duty Free is seeking a highly capable Retail Manager to take charge of our team at Bristol airport.
Contract – 29 hours per week, part time, working a two-week shift pattern between 0400-2300 (full flexibility needed).
Salary - Competitive annual salary with a 12% Management Bonus.
Benefits you'll enjoy:
- Fantastic perks, including free parking, staff and travel discounts
- Comprehensive wellbeing support, Employee Assistance Programme (EAP), and life assurance
- Access to a pension scheme and a health cash plan for dental, optical, medical, and health & fitness discounts
Your Responsibilities:
As a Retail Manager, you will have a critical role in driving the success of our store. Your key responsibilities will include:
- Inspiring and leading the team to deliver an exceptional customer service experience
- Coaching and developing the team to achieve sales targets and uphold store standards
- Collaborating with peers and Customer Service Leaders to ensure seamless operations
- Maximizing department and category performance to optimise overall store success
- Implementing strategies to enhance customer satisfaction and loyalty
What You Need:
To excel in this role, we are seeking candidates with the following qualifications and qualities:
- Proven track record in successfully managing a team within a retail customer service and sales environment
- Exceptional interpersonal skills with the ability to communicate effectively at all organizational levels
- Strong customer focus and the ability to engage and influence both internal and external customers
- Self-motivated, passionate, enthusiastic, and a natural team leader
- Excellent organisational and problem-solving skills to handle day-to-day store operations
Why Choose World Duty Free:
At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers.
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team!
The application process:
After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
Customer Service Leader in Bristol employer: World Duty Free
At World Duty Free, we pride ourselves on being an exceptional employer, offering a supportive work culture that values respect and engagement. As a Replenishment Assistant in Bristol, you'll enjoy fantastic benefits including free parking, a bonus scheme, and comprehensive wellbeing support, all while having the opportunity to grow your skills in a dynamic team environment. Join us to make a meaningful impact and be part of a diverse and inclusive workplace where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Leader in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like World Duty Free and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at World Duty Free and let us see your personality shine through!
We think you need these skills to ace Customer Service Leader in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and World Duty Free.
Get Familiar with Our Brand:Before applying, take some time to learn about World Duty Free and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at World Duty Free
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress World Duty Free.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which World Duty Free will surely appreciate.
