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- Tasks: Lead a team to deliver exceptional customer service in a vibrant airport retail environment.
- Company: A leading airport retailer known for its inclusive culture and commitment to excellence.
- Benefits: Enjoy competitive pay, bonuses, employee discounts, and ongoing training opportunities.
- Why this job: Be a part of a dynamic team that values your leadership and customer-first approach.
- Qualifications: Experience in team management and a passion for outstanding customer service.
- Other info: Join a supportive workplace with great potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A leading airport retailer seeks a Customer Service Leader in Southampton. This individual will inspire and lead a team, ensuring exceptional service and commercial performance.
Candidates should have experience in managing teams, possess strong leadership skills, and a customer-first mindset.
Inclusive workplace values and a commitment to training are highlighted, along with competitive benefits including a company bonus scheme and employee discounts.
Airport Customer Service Leader – Premium Retail Growth in Southampton employer: World Duty Free - WDF
Contact Detail:
World Duty Free - WDF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Customer Service Leader – Premium Retail Growth in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We want to showcase our experience in managing teams and delivering exceptional service.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how we've gone above and beyond for customers. This will highlight our customer-first mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Airport Customer Service Leader – Premium Retail Growth in Southampton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and managed teams in the past, so share specific examples that showcase your ability to lead and motivate others.
Emphasise Customer Service: Since this role is all about exceptional service, let us know about your customer-first mindset. Share stories of how you've gone above and beyond for customers, and how you’ve trained your team to do the same.
Be Authentic: We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and why you’re passionate about delivering top-notch service in a retail environment.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way for us to see your details and get you into the process smoothly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at World Duty Free - WDF
✨Know the Company Inside Out
Before your interview, do some homework on the airport retailer. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team. Highlight how you inspired your team to achieve exceptional service and commercial performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer-Centric Mindset
Since the role requires a customer-first approach, be ready to discuss how you've prioritised customer satisfaction in previous roles. Share stories that demonstrate your commitment to providing exceptional service and how it positively impacted the business.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about their training programmes or how they foster an inclusive workplace. This shows that you’re not just interested in the job, but also in growing with the company and contributing to its culture.
