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- Tasks: Lead a team to deliver outstanding customer service and drive sales growth.
- Company: Top airport retailer in Southampton with a focus on inclusivity.
- Benefits: Competitive salary, bonus scheme, employee discounts, and training opportunities.
- Why this job: Inspire a team while making a real impact in a dynamic retail environment.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Join a supportive team committed to your growth and success.
The predicted salary is between 28800 - 43200 £ per year.
A leading airport retailer in Southampton is looking for a Customer Service Leader who will inspire and manage a team to ensure exceptional service and commercial success. The ideal candidate should possess strong leadership skills and a customer-focused mindset. The company offers competitive benefits, including a bonus scheme and employee discounts, alongside a commitment to inclusivity and team training.
Airport Customer Service Leader — Lead Team, Grow Sales in Southampton employer: World Duty Free - WDF
Contact Detail:
World Duty Free - WDF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Customer Service Leader — Lead Team, Grow Sales in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your leadership skills can inspire a team and drive sales. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress to impress! First impressions matter, especially in customer service roles. Let’s make sure we look sharp and professional when we walk through those doors.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows we’re genuinely interested in the role and the company.
We think you need these skills to ace Airport Customer Service Leader — Lead Team, Grow Sales in Southampton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous leadership experience. We want to see how you've inspired and managed teams in the past, so share specific examples that showcase your ability to lead effectively.
Focus on Customer Service: Since this role is all about exceptional customer service, let us know how you’ve gone above and beyond for customers in your previous roles. We love hearing about your customer-focused mindset and how it has contributed to commercial success.
Be Authentic: We appreciate authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for the retail industry and why you’re excited about the opportunity to work with us at the airport.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way for us to review your application and get back to you as soon as possible!
How to prepare for a job interview at World Duty Free - WDF
✨Know the Company Inside Out
Before your interview, do some digging into the airport retailer's values, mission, and recent achievements. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led a team in the past. Highlight situations where you inspired others, resolved conflicts, or improved team performance. This will demonstrate that you have the leadership qualities they're looking for.
✨Emphasise Customer Focus
Since the role is all about exceptional service, be ready to discuss your approach to customer satisfaction. Share stories that illustrate your commitment to putting customers first and how you’ve handled challenging situations to ensure a positive experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in contributing to the company's growth.
