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- Tasks: Lead and motivate a team to smash sales targets while delivering top-notch customer service.
- Company: Join World Duty Free, a vibrant workplace at Leeds Bradford Airport.
- Benefits: Enjoy competitive pay, bonuses, discounts, and comprehensive wellbeing support.
- Why this job: Make a real impact in a dynamic retail environment with fantastic career growth.
- Qualifications: Experience in retail management and strong interpersonal skills are essential.
- Other info: Diverse and inclusive workplace with full training and support for your development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leeds Bradford Airport
Pay: Competitive annual salary plus 12% Management Bonus
Benefits: Fantastic benefits including free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)
Contract: 37.5 hours per week, full time, permanent
Working pattern: 5 days out of 7, between 0330-2300
Responsibilities:
- Lead, develop and motivate the team to achieve their sales targets in staff huddles
- Focus on delivering an exceptional customer service experience
- Role model the shop floor positively
- Work collaboratively with your peers, the team of Customer Service Leaders
- Maximise on your department/category performance
Requirements:
- Experience in successfully managing a team within a retail customer service and sales environment
- Excellent interpersonal skills and able to articulate in a clear manner in English to all levels of the organisation
- Customer focused and able to engage and influence internal and external customers
- Self-motivated, passionate, enthusiastic and an effective team member/leader
World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
Company benefits include:
- Company bonus scheme
- Employee Assistance programme - Confidential advice service to support our teams on a range of issues including personal & financial
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking
- Pension scheme
- Healthcare
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.
At World Duty Free, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
The Application Process:
After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview; however, if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
Department Manager in Leeds employer: World Duty Free - WDF
Contact Detail:
World Duty Free - WDF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out World Duty Free's values and benefits. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with leading and motivating teams, as that's key for the Department Manager role.
✨Tip Number 3
Show off your customer service skills! Be ready to share specific examples of how you've delivered exceptional service in the past. This will demonstrate your fit for the role and your commitment to customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Department Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Department Manager role. Highlight your leadership experience in retail and any customer service achievements to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Be genuine and let your personality shine through – we love to see enthusiasm!
Check Your Details: Before hitting send, double-check that all your contact details are correct. We want to reach out to you for that phone interview, so make sure we can get in touch!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the process!
How to prepare for a job interview at World Duty Free - WDF
✨Know Your Stuff
Before the interview, make sure you understand the role of a Department Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around leading and motivating a team. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've successfully managed a team in a retail environment. Highlight instances where you’ve motivated your team to achieve sales targets or delivered exceptional customer service. This will demonstrate your capability to lead effectively.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences at World Duty Free and how they foster a positive team culture. This shows your interest in the company and helps build rapport.
✨Prepare Questions
Have a few thoughtful questions prepared to ask at the end of the interview. Inquire about the training process or how success is measured in the role. This not only shows your enthusiasm but also gives you valuable insights into the company’s expectations.
