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For Companies At a Glance
- Tasks: Deliver world-class customer service and maximise sales opportunities at Edinburgh Airport.
- Company: Join the dynamic team at World Duty Free, a leader in travel retail.
- Benefits: Flexible shifts, comprehensive training, and opportunities for personal growth.
- Why this job: Make a real impact while working in a fast-paced, exciting environment.
- Qualifications: Passion for teamwork, good communication skills, and a positive attitude.
- Other info: Diverse and inclusive workplace with support for all employees.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Service Assistant — Edinburgh Airport — Full Time and Part Time, Permanent — 3 on, 3 off shift pattern, early shift pattern from 0345.
Responsibilities
- Deliver an individualised world class service experience for every customer.
- Maximise sales opportunities using world class service skills and knowledge of products and promotions.
- Demonstrate positive personal behaviours and a can-do attitude.
- Work independently or as part of a team to achieve operational standards across the store.
What You Need
- Passion about working in a team.
- Flexibility to adapt to the fast-paced environment.
- Good communication skills.
- Self-motivation, enthusiasm, and professionalism.
Why Choose World Duty Free
At World Duty Free, we believe in nurturing our talent. You will receive comprehensive training and support to thrive in your new role. As a Customer Service Assistant, you will have the opportunity to lead by example and make a lasting impact on our team and customers.
Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team! We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service.
For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.
The Application Process
After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview; however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles. We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
Customer Service Advisor employer: World Duty Free - WDF
Contact Detail:
World Duty Free - WDF Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on World Duty Free. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and enthusiasm, as these are key for a Customer Service Advisor role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated great customer service or teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any experience in fast-paced environments to show us you're a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team at World Duty Free. Keep it friendly and professional, just like we are!
Double-Check Your Details: Before hitting send, double-check that all your contact details are correct and up to date. We want to reach out to you easily if you’re selected for an interview, so don’t let a small mistake hold you back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you’re keen on joining the World Duty Free family!
How to prepare for a job interview at World Duty Free - WDF
✨Know Your Stuff
Before the interview, make sure you’re familiar with World Duty Free’s products and promotions. This will not only help you answer questions confidently but also show your enthusiasm for the role. Brush up on their customer service philosophy too!
✨Show Off Your People Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to provide excellent service – these stories will resonate well during your interview.
✨Embrace Flexibility
The job requires adaptability to a fast-paced environment. Be ready to discuss how you handle change and unexpected situations. Share experiences where you’ve had to think on your feet or adjust your approach to meet customer needs.
✨Bring Your Can-Do Attitude
World Duty Free values positivity and professionalism. During the interview, let your enthusiasm shine through! A genuine smile and a positive outlook can make a huge difference. Remember, they’re looking for someone who can uplift the team and create a welcoming atmosphere for customers.