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For Companies At a Glance
- Tasks: Engage with customers, provide top-notch service, and maximize sales opportunities.
- Company: Join the iconic Hermès brand known for luxury and exceptional customer experiences.
- Benefits: Enjoy a bonus scheme, discounts, travel perks, and comprehensive wellbeing support.
- Why this job: Be part of a dynamic team, learn from experienced colleagues, and grow your career in luxury retail.
- Qualifications: Luxury sales experience, strong communication skills, and a passion for teamwork are essential.
- Other info: Flexible working hours with a rolling rota; competitive pay plus additional premiums for unsociable hours.
The predicted salary is between 28800 - 43200 £ per year.
Sales and Service Specialists have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.
Your responsibilities will be to:
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Deliver an individualised world class service experience for every customer
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Maximise sales opportunities using world class service skills and knowledge of products and promotions
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Demonstrate positive personal behaviours and a can-do attitude
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Work independently or as part of a team to achieve operational standards across the store, We will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development. In addition, as a customer service representative your benefits will include:
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Company bonus scheme
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Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us!
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Discounts on products for our staff, family, and friends
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Travel discounts
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Free parking
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Must have Luxury Sales experience
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Passion about working in a team
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Flexibility to adapt to the fast-paced environment
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Good communication skills
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Self-motivation, enthusiasm, and professionalism
Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts), Pay – competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours)
Contract – 37.5 hours per week, plus overtime, permanent, full time
Working pattern – 4 on 2 off between the hours of 0600am-2200pm
Please note our roles are on a rolling rota, and days do change every week. You will be provided with your rota 4 weeks in advance.
Sales and Service Specialist - Hermès employer: World Duty Free S.r.l.
Contact Detail:
World Duty Free S.r.l. Recruiting Team
jobs@wdfcareers.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Specialist - Hermès
✨Tip Number 1
Familiarize yourself with Hermès' product range and brand values. This knowledge will help you connect with customers and demonstrate your passion for luxury products during the interview.
✨Tip Number 2
Practice your communication skills by engaging in conversations about luxury items. This will prepare you to deliver an individualized world-class service experience that aligns with the expectations of a Sales and Service Specialist.
✨Tip Number 3
Showcase your flexibility and adaptability by sharing examples from previous roles where you thrived in fast-paced environments. This will highlight your ability to meet operational standards across the store.
✨Tip Number 4
Emphasize your teamwork experience and how you've contributed to a positive work environment. This is crucial as you'll be working alongside experienced colleagues who will support your growth.
We think you need these skills to ace Sales and Service Specialist - Hermès
Some tips for your application 🫡
Show Your Passion: In your application, make sure to express your passion for luxury products and customer service. Highlight any previous experience in luxury sales and how it has shaped your approach to providing exceptional service.
Highlight Relevant Skills: Emphasize your communication skills, self-motivation, and ability to work both independently and as part of a team. Provide specific examples of how you've demonstrated these skills in past roles.
Tailor Your CV: Customize your CV to reflect the responsibilities mentioned in the job description. Focus on experiences that showcase your ability to maximize sales opportunities and deliver world-class service.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role at Hermès. Mention why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at World Duty Free S.r.l.
✨Show Your Passion for Luxury Products
Make sure to express your enthusiasm for luxury products during the interview. Share personal experiences or stories that highlight your passion and knowledge about high-end brands, especially Hermès.
✨Demonstrate Excellent Communication Skills
Since the role requires building rapport with customers, practice clear and engaging communication. Be prepared to discuss how you have successfully interacted with customers in previous roles, showcasing your ability to provide a world-class service experience.
✨Highlight Teamwork and Flexibility
Emphasize your ability to work both independently and as part of a team. Provide examples of how you've adapted to fast-paced environments and collaborated with colleagues to achieve operational standards.
✨Prepare for Situational Questions
Anticipate questions that assess your problem-solving skills and customer service approach. Think of scenarios where you turned a challenging situation into a positive experience for a customer, demonstrating your can-do attitude.
