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- Tasks: Deliver world-class customer service and maximise sales in a dynamic airport environment.
- Company: Join World Duty Free, a leader in luxury retail at Belfast Airport.
- Benefits: Enjoy discounts, travel perks, free parking, and a supportive work culture.
- Why this job: Be part of an exciting team, making every customer's journey memorable.
- Qualifications: Passion for teamwork, flexibility, and great communication skills.
- Other info: Comprehensive training provided with opportunities for growth and development.
The predicted salary is between 12 - 15 £ per hour.
Seasonal Customer Service Assistant Belfast Airport Contract May to October 2026 22.5 hours per week, 3 out of 7 shift pattern between 0430-2030.
Seasonal Customer Service Assistants have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion and enthusiasm for our luxurious products.
Your responsibilities will be to:
- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store
What do you need, to be a Seasonal Customer Service Assistant at World Duty Free?
- Passion about working in a team
- Flexibility to adapt to the fast-paced environment
- Good communication skills
- Self-motivation, enthusiasm, and professionalism
World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
In addition, as a Seasonal Customer Service Representative your benefits will include:
- Company bonus scheme
- Employee Assistance programme
- Confidential advice service to support our teams on a range of issues including personal & financial
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward.
The application process: After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles. We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
Seasonal Customer Service Assistant employer: World Duty Free Group
Contact Detail:
World Duty Free Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on World Duty Free. Understand their products and values so you can show off your passion for their luxurious offerings during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and that can-do attitude they’re looking for.
✨Tip Number 3
Dress to impress! Even though it’s a seasonal role, showing up in smart attire can make a great first impression. It shows you’re serious about the position and respect the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Seasonal Customer Service Assistant
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you’re excited about the role and ready to bring a positive attitude to our team!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Keep It Professional: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send – first impressions count!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at World Duty Free Group
✨Know Your Products
Before the interview, take some time to familiarise yourself with the luxurious products offered by World Duty Free. Being able to discuss specific items and promotions will show your enthusiasm and knowledge, which is key for a Seasonal Customer Service Assistant.
✨Showcase Your People Skills
Since the role involves building rapport with customers, be prepared to share examples of how you've successfully interacted with people in the past. Highlight your communication skills and any experiences where you provided exceptional service.
✨Demonstrate Flexibility
The job requires adaptability to a fast-paced environment. During the interview, mention instances where you've had to adjust quickly to changes or handle multiple tasks at once. This will illustrate your ability to thrive under pressure.
✨Emphasise Teamwork
World Duty Free values teamwork, so be ready to discuss your experiences working collaboratively. Share stories that highlight your ability to contribute positively to a team and how you support your colleagues to achieve common goals.