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- Tasks: Deliver world-class customer service and support your team at Edinburgh Airport.
- Company: Join World Duty Free, a leader in luxury retail with a vibrant team culture.
- Benefits: Enjoy discounts, travel perks, and a supportive work environment.
- Why this job: Be part of an exciting journey, making customers smile every day.
- Qualifications: A positive attitude, good communication skills, and a passion for teamwork.
- Other info: Comprehensive training and career growth opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
Advanced Customer Service Assistant
Location: Edinburgh Airport
Contract: Full time, Permanent
Hours: 3 on, 3 off shift pattern between
Advanced Customer Service Advisors have a very exciting role to play in our stores, building rapport with our customers, providing them with an enjoyable journey, sharing your knowledge, passion, and enthusiasm for our luxurious products.
Your responsibilities will be to:
- Support the Customer Service Leader in inspiring the team and acting as a role model
- Deliver an individualised world class service experience for every customer
- Maximise sales opportunities using world class service skills and knowledge of products and promotions
- Open & close, run the store, deliver briefings to team in absence of the customer service leader
- Demonstrate positive personal behaviours and a can-do attitude
- Work independently or as part of a team to achieve operational standards across the store
What do you need, to be an Advanced Customer Assistant at World Duty Free?
- Passion about working in a team
- Positive can-do attitude, to support & encourage the team
- Flexibility to adapt to the fast-paced environment
- Good communication skills
- Self-motivation, enthusiasm, and professionalism
World Duty Free will provide a full induction and comprehensive training, to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development.
In addition, as an Advanced Customer Service Representative your benefits will include:
- Company bonus scheme
- Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us
- Discounts on products for our staff, family, and friends
- Travel discounts
- Free parking
We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at
The application process:
After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don\’t miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon
At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you\’re excited about this role but your previous experience doesn\’t align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.
We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.
Advanced Customer Service Assistant employer: World Duty Free Group
Contact Detail:
World Duty Free Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on World Duty Free. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your positive can-do attitude and teamwork skills, as these are key for the Advanced Customer Service Assistant role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Advanced Customer Service Assistant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you love helping people and creating memorable experiences.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Advanced Customer Service Assistant role. Highlight any relevant experience in retail or customer service, and don’t forget to mention your can-do attitude!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us.
Check Your Details: Before hitting send, double-check that all your contact information is correct. We want to reach out to you if you’re selected, so make sure we can get in touch without any hiccups!
How to prepare for a job interview at World Duty Free Group
✨Know Your Products
Before the interview, take some time to familiarise yourself with the luxurious products offered by World Duty Free. Being able to discuss specific items and their features will show your passion and knowledge, which is key for an Advanced Customer Service Assistant.
✨Showcase Your Team Spirit
Since this role involves working closely with a team, be prepared to share examples of how you've successfully collaborated in the past. Highlighting your positive can-do attitude and flexibility will resonate well with the interviewers.
✨Practice Your Communication Skills
Good communication is essential for this position. Consider practising common interview questions with a friend or family member, focusing on clear and confident responses that demonstrate your enthusiasm for providing exceptional customer service.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.