Warehouse Operations Manager

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Job Purpose: To ensure efficient operational and financial running of Inbound and Outbound functions of the Service Centre through effective leadership and management, within corporate guidelines and agreed budget, ensuring excellent customer care. Act as a Leader within the site, driving the correct behaviours and as a result delivering continuous improvement. This role has a delegated responsibility for the correct receipt of products, storage of products in the correct conditions according to the product description. Warehouse areas should be mapped according to the Standard Operating Procedures and temperature downloaded every day and reviewed and deviations actioned. Picking (ensuring accuracy and date rotation), safe transportation in a timely manner according to product type and retrieval of returns and recalled products is also critical for this role. The site should action returns and recalls in accordance with the company procedures. The site must have preventative pest control and full housekeeping records. The Service Centre Manager is responsible for ensuring that all staff have had training on the relevant standard operating procedures which is documented and reviewed as set out.

Key Accountabilities:

• All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have a periodic refresher. All other GDP training will be job specific and as per your personal training matrix;
• Develop a team that will: Ensure that Inbound and Outbound departments meet all H&S requirements and Direct Reports are aware of their responsibilities.
• Ensure that labour cost of Inbounds and Outbound activities as described in the budget template fall within targeted costs through the implementation of robust control mechanisms.
• Ensure that overheads are contained within the monthly budgetary limits.
• Ensure Service Centre compliance to standard operating procedures, contractual requirements through the achievement of the pre-determined KPIs and audits.
• Ensure all aspects of customer care are maintained to achieve customer satisfaction.
• Continuous improvement of productivity performance and agreed KPIs with Service Centre Manager in all areas of responsibilities and ensures targets are met or exceeded.
• Effectively implement all inventory management procedures related to Inbound and Outbound processes in line with company guidelines, working in partnership with the Inventory Manager.
• Ensure that statutory requirements of all regulatory bodies are complied with.
• Monitor compliance to standard operating procedures.
• Provide effective leadership and motivation through regular team briefings.
• Provide prompt feedback to queries raised by other departmental managers and act swiftly to warehouse service issues raised by customers.
• Take appropriate steps to maintain the principles of the Leadership Pillar of the AH Way program and be a Pillar Leader for the site.
• Agree clear objectives for direct reports and monitor performance through annual appraisal process as per company guidelines.
• Recruit, train and develop all direct reports, maintaining appropriate liaison with Human Resources department, with a view to support site succession plans.
• Deputise for the Service Centre Manager in his/her absence.

Knowledge, Skills and Experience Required:

• Proven track record in designing and delivering projects to stabilise and develop Warehouse operations;
• Proven ability to engage and motivate the teams within the fast-paced and demanding environment;
• Proven track record of the ability to lead and develop teams in large, complex 24/7 operations;
• Proven ability to operate in a highly regulated environment;
• Proven ability to manage within a set budget;
• Proven ability to build strong and effective relationships across departments;
• Proven ability to demonstrate a collaborative approach;
• Proven ability to operate and develop best practice in Warehouse management;
• Proven ability to manage conflicting priorities.

Key Working Relationships:

• Service Centre management and colleagues
• Regional personnel
• External customers

Additional Information:

• All management roles within the Service Centre will need to be “on call” for emergency orders.
• All management roles within the Service Centre will need to participate in a weekend working rota.
• An agreed element of flexibility may be required.