Inventory / Returns Specialist (AM Shift) in Birmingham

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This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

Job Summary

The Inventory Specialist is responsible for managing and optimising inventory levels within the brand-new, state-of-the-art Central Logistics Centre (CLC), equipped with advanced automation and robotics. This role ensures accurate stock levels, conducts regular audits, and maintains precise inventory records to support efficient warehouse operations and meet customer demands. The role also involves managing the flow and processing of returned items received back into the CLC, including decision-making regarding their condition and processing.

Location: Gravelly Industrial Park, Birmingham
Rate of Pay: £13.86 per hour
Hours: Full Time, 39 hours per week - AM shift (8 hours between 6am - 4pm)
Days: Any 5 days from 6 (Sunday to Friday) on a rota basis.
Key Responsibilities

• Respond to queries from internal and external customers.
• Manage customer claims and support within SLA agreements and KPI reporting.
• Ensure compliance with customer requirements and engage with stakeholders.
• Monitor stock levels, track inventory movements, and ensure accuracy of stock records.
• Conduct regular cycle counts and physical inventory audits.
• Manage the flow of returned items, including receiving, inspecting, sorting, and routing them back into inventory or for disposal.
• Investigate and escalate stock discrepancies above agreed thresholds.
• Minimise product damages, order shortages, and pick errors.
• Process returned items effectively to minimise waste and maintain product quality.
• Ensure accurate processing and maintenance of inventory records.
• Communicate effectively with stakeholders and manage expectations.
• Promote a safe and compliant work environment, ensuring health and safety regulations are met.
• Participate in training programs to enhance skills and knowledge.
• Identify opportunities for process improvements and implement best practices.
• Collaborate with other departments, including operations, transport, and customer experience.

Knowledge, Skills and Experience RequiredEssential

• High Visual Accuracy
• Good verbal communication skills
• Good written communication skills
• Good Numeracy and Literacy
• Ability to work on own initiative
• Excellent attention to detail
• Safety awareness
• Customer care

Desirable

Some experience of working in a warehouse environment would be highly desirable.

Benefits:

The benefits in this role include:

• Free Parking
• Contributory Pension Scheme
• Perks at Work (Discounts on top brands)
• Employee Assistance Programme
• 20 days’ holiday + bank holidays, increasing with service length
• Outdoor Multi-Use Games Area onsite

MANUAL HANDLING

It should be noted that manual handling tasks such as lifting and bending are “essential requirements” of this role. Whilst Alliance Healthcare is committed to developing positive policies to promote equal opportunities in employment, we have a duty of care to ensure we do not instigate or worsen any conditions that would prevent the employee from carrying out manual handling duties. On that basis, for this role we cannot make “reasonable adjustments” for any applicant who is unable to carry out such duties. If you are unsure as to whether this applies to your application, you must detail on your application form and discuss at interview any information you feel may be relevant. Existing employees should keep their line manager informed of any changes that may affect their ability to carry out such duties.