Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students and parents, ensuring seamless travel experiences and addressing queries.
- Company: Join World Challenge, a leader in experiential travel for youth development.
- Benefits: Enjoy hybrid working, 25 days annual leave, and opportunities for overseas travel.
- Why this job: Make a real difference in young people's lives through travel and education.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
- Other info: Flexible hours with a mix of office, evening, and weekend shifts.
The predicted salary is between 30000 - 42000 £ per year.
For almost 40 years, World Challenge has been creating powerful personal development opportunities for young people through experiential travel. Working in close partnership with schools, we design and deliver student-led expeditions and immersive learning experiences across the globe. Through challenge, responsibility and reflection, young people develop confidence, perspective and the ability to articulate who they are and what they are capable of, with impact that lasts well beyond the journey itself.
The Role
We have an exciting opportunity for a customer-focused individual to help create exceptional experiences for our customers, ensuring their journey with us is seamless from start to finish. As part of our Operations team, you will play a pivotal role in delivering outstanding support during both the planning stages and while teams are in destination.
Key Responsibilities
- Communicate with parents, students, and teachers via phone and email, addressing queries and ensuring participants are well-prepared for their trips.
- Provide ongoing support for teams during their expeditions, handling and documenting incidents, and ensuring participants can continue to enjoy their experience.
- Follow up on overdue payments by contacting customers who haven’t responded to automated reminders and ensuring payments are processed within set time frames.
- Ensure all participant data, including medical information and passport details, is up-to-date and approved before departure.
- Act as a point of contact for customer feedback, resolving issues when possible and collaborating with other departments to improve customer satisfaction.
- Collaborate with School Relationship Managers and internal teams to address concerns regarding individuals or groups during expeditions.
- Identify and implement opportunities for improvement in operations and customer service.
What We Are Looking For
- Experience in a customer-facing role (preferred but not essential).
- Strong verbal and written communication skills, with a friendly, professional approach.
- Desirable: Experience using a ticketing or email management system.
- Highly organised, able to prioritise tasks and balance multiple responsibilities.
- Detail-oriented with the ability to maintain focus over extended periods.
- Able to respond quickly to changing priorities and adapt to evolving situations.
- Comfortable thinking critically and offering solutions that balance customer needs with business objectives.
- Initiative-driven, with the ability to implement improvements to enhance processes and customer service.
- A passion for travel, education, and young people's development.
This role involves working as part of a rota to provide operational support throughout the year. Due to the nature of our activity and the seasonal demands of team travel, working hours vary and include a combination of standard office hours, evening and weekend work, and periods of night-shift coverage.
Working for Us
- Full training provided in operating procedures, mental and physical first aid, and safeguarding.
- Hybrid working pattern split between our office and working from home.
- Opportunities to travel overseas on familiarisation trips.
- 25 days’ annual leave plus public holidays and a bonus day off for your birthday, with an additional tenure-based allowance up to 5 extra days.
- Recognition and reward programme.
- Access to extensive online learning resources.
- In-house training opportunities.
- Various employee discounts and offers, including discounted trips with our brands.
Our Commitment to Inclusion
We believe people are happiest and perform best when they can be their true selves, and that diverse teams deliver better results. We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes increasing awareness of unconscious bias and creating an environment where everyone can flourish.
Operations Co-Ordinator employer: World Challenge
Contact Detail:
World Challenge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Co-Ordinator
✨Tip Number 1
Get to know the company! Research World Challenge and understand their mission. When you chat with them, drop in some insights about their work and how you can contribute. It shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with parents, students, and teachers, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with the questions you might face.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past where you managed multiple tasks or handled unexpected changes. This will help you demonstrate that you can thrive in a dynamic environment like World Challenge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate online platforms, which is a big plus for this role.
We think you need these skills to ace Operations Co-Ordinator
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for travel and working with young people.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant customer-facing experience or organisational skills that make you a great fit for our Operations team.
Show Your Communication Skills: Since this role involves a lot of communication, showcase your written communication skills in your application. Use clear and friendly language, just like you would when talking to parents, students, and teachers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at World Challenge
✨Know the Company Inside Out
Before your interview, take some time to research World Challenge. Understand their mission, values, and the kind of experiences they create for young people. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Operations Co-Ordinator, strong communication is key. Prepare examples from your past experiences where you've successfully communicated with customers or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, so be ready to discuss how you prioritise and manage your workload. Share specific strategies or tools you use to stay organised, especially in high-pressure situations, to illustrate your ability to handle the demands of the job.
✨Emphasise Your Flexibility and Adaptability
Given the nature of the role, it's important to highlight your ability to adapt to changing priorities. Prepare to discuss instances where you've successfully navigated unexpected challenges or changes in your work environment, showcasing your readiness for the dynamic nature of this position.
