Senior Associate, Member Services (Account Management)
World 50 LLC – London, England, United Kingdom – General Business
About this position
Procurement Leaders is the world’s most influential procurement network, empowering senior executives from more than 750 leading global companies.
Location
London
Workplace Type
Hybrid: minimum 3 days/week in the local office.
The Role
As a Senior Associate on our Member Services team, you’ll play an integral role in growing our membership community while building out a commercial skill set. You will have direct, high-level exposure to C‑Suite executives and senior leaders from the world’s biggest and most valuable global brands.
Key Responsibilities
- Engage senior corporate executives in household brands by running sophisticated product demonstrations, training webinars, and strategically inviting members to exclusive events.
- Drive overall account growth by retaining, managing, and developing long‑term trusted member partnerships.
- Manage the complete member journey, providing world‑class support during onboarding, throughout the subscription lifecycle, and during renewal or off‑boarding phases.
- Execute comprehensive renewal plans for each assigned member and partner with Account Managers/Directors to maximize regional value renewal rates.
- Coordinate with internal teams to deliver value‑add services for business members, including diagnostic result deliveries.
- Recruit member executives for live and virtual events featured throughout the annual member calendar.
- Build, maintain, and execute an outcomes‑based business plan tailored to achieving quarterly and annual revenue and team renewal targets.
- Innovate to identify and unlock new ways to grow Procurement Leaders’ presence and value creation within existing accounts.
- Continuously review and improve member workflows to build a best‑in‑class customer experience.
- Handle diverse member requests promptly, addressing queries regarding thought‑leadership content, networking introductions, platform logins, and general account administration.
- Organize meetings, calendar schedules, and coordinate local and international travel arrangements for members and team executives at live events.
Key Requirements
- 1–3 years of Account Management/Customer Success experience in a fast‑paced B2B environment.
- Confident communicator with experience engaging senior stakeholders and C‑Suite executives.
- Commercially driven with a strong interest in revenue growth and long‑term career progression.
- Strategic thinker with the ability to manage account risk and drive long‑term client value.
- Strong business acumen, curiosity, and interest in market trends and procurement.
- Excellent written and verbal communication skills with strong attention to detail.
- Analytical and data‑driven, proficient in Microsoft Office and CRM systems (Salesforce preferred).
