At a Glance
- Tasks: Manage customer calls, provide solutions, and build lasting relationships.
- Company: Join a dynamic team that values customer service excellence.
- Benefits: Enjoy remote work, paid training, and flexible hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference by helping customers from the comfort of your home.
- Qualifications: Experience in customer support and strong communication skills.
The predicted salary is between 29250 - 35750 £ per year.
About the job
Looking for work? Join the many customer service reps that currently work with us. Most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service.
Full-Time hours
Responsibilities
- Manage incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
Remote Customer Service Representative employer: WorkWith
Join our dynamic team as a Remote Customer Service Representative, where you can enjoy the flexibility of working from home while delivering exceptional service to our valued customers. We pride ourselves on fostering a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, ensuring you have the tools needed to succeed. With a focus on building lasting relationships and a commitment to excellence, we offer a rewarding environment that values your contributions and encourages you to go the extra mile for our customers.
