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- Tasks: Lead a dynamic team to convert leads into active contractors and drive sales performance.
- Company: Join a forward-thinking company focused on professional sector growth and team success.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work culture.
- Other info: Opportunity for career growth and continuous improvement in a collaborative environment.
- Why this job: Make a real impact by driving conversion rates and leading a high-energy team.
- Qualifications: Experience in outbound sales and team management with a results-driven mindset.
The predicted salary is between 40000 - 50000 £ per year.
The Outbound Onboarding Manager will lead a high-performing outbound onboarding team, responsible for proactively converting new leads into active contractors. This role has a strong commercial focus, with particular emphasis on Professional sector performance and increasing Workwell Plus uptake.
The role is accountable for driving outbound activity, improving conversion rates, and delivering revenue outcomes, while embedding a strong sales culture, clear performance standards, and a continuous improvement mindset across the team.
What you'll be doing:
- Lead and drive outbound lead conversion performance, with a particular focus on the Professional sector.
- Maximise Workwell Plus uptake through effective positioning, value-led selling and consistent messaging.
- Own and improve conversion metrics across the onboarding funnel, including lead-to-registration and registration-to-active conversion.
- Drive high volumes of outbound activity, ensuring consistent follow-up, pipeline momentum and speed to first contact.
- Implement and maintain structured lead management and follow-up cadences, ensuring accurate CRM usage and pipeline tracking.
- Lead, coach and develop a team of outbound onboarding executives, setting clear daily, weekly and monthly performance expectations.
- Provide regular coaching and feedback on sales techniques, objection handling and closing skills.
- Proactively manage underperformance and build a high-energy, results-driven team culture.
- Develop and refine call frameworks, scripts and sales messaging to ensure consistency and quality of customer conversations.
- Track, analyse and report on key performance indicators, including activity levels, conversion rates and Workwell Plus penetration.
- Use performance data to identify trends, risks and improvement opportunities, providing insight and updates to senior leadership.
- Drive continuous improvement across lead handling, follow-up strategies and conversion performance.
- Collaborate closely with Customer Success, inbound onboarding, Marketing, Payroll and Operations teams to ensure seamless onboarding and service delivery.
- Provide feedback to Marketing and other teams on lead quality and support testing and optimisation of new approaches.
We'd love to hear from someone that:
- Has proven experience in outbound sales, lead conversion or telesales environments.
- Has a strong track record of delivering against conversion or revenue targets.
- Has experience managing, coaching or developing a performance-driven team.
- Is highly commercial, results-focused and motivated by achieving outcomes.
- Is confident using data and performance metrics to inform decisions and drive improvement.
- Communicates clearly and effectively, with strong influencing skills.
- Brings energy, resilience and accountability to a target-driven environment.
- Enjoys building high-performing teams and embedding a culture of continuous improvement.
What's next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Outbound Onboarding Manager in Wrexham employer: Workwell
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Onboarding Manager in Wrexham
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. Focus on articulating your experience in outbound sales and how you've driven conversion rates in the past. This will help you feel more confident when it’s showtime.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team members to express your interest and ask insightful questions about the role. It shows initiative and enthusiasm!
✨Tip Number 4
Keep track of your performance metrics! Just like in the role you're applying for, use data to showcase your achievements in previous positions. Highlight specific numbers that demonstrate your success in lead conversion and team management during interviews.
We think you need these skills to ace Outbound Onboarding Manager in Wrexham
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s packed with info about what we’re looking for in an Outbound Onboarding Manager, so understanding it will help you tailor your application to show us you're the perfect fit!
Show Off Your Experience: When writing your application, highlight your experience in outbound sales or lead conversion. We want to see how you've smashed those targets in the past and how you can bring that same energy to our team!
Be Data-Driven: Since this role is all about improving conversion rates and using performance metrics, make sure to mention any relevant data or metrics you've worked with. Show us how you’ve used numbers to drive success in your previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us during the recruitment journey!
How to prepare for a job interview at Workwell
✨Know Your Numbers
As an Outbound Onboarding Manager, you'll need to be comfortable with data and performance metrics. Before the interview, brush up on your understanding of conversion rates and revenue targets. Be ready to discuss how you've used data in past roles to drive improvement and achieve results.
✨Showcase Your Leadership Skills
This role involves leading a team, so it's crucial to demonstrate your experience in managing and coaching others. Prepare examples of how you've developed high-performing teams in the past, focusing on your approach to setting performance expectations and providing feedback.
✨Understand the Professional Sector
Since the job has a strong focus on the Professional sector, do your homework! Familiarise yourself with the challenges and opportunities within this market. Be prepared to discuss how you would position Workwell Plus effectively to maximise uptake.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to showcase your sales techniques. Practice your pitch and objection handling skills beforehand. Think about how you would refine call frameworks and scripts to ensure quality conversations with potential contractors.