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- Tasks: Lead a dynamic team to convert leads into active contractors and drive sales performance.
- Company: Join a forward-thinking company focused on professional sector growth and team success.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work culture.
- Other info: Opportunity for career growth and continuous improvement in a collaborative environment.
- Why this job: Make a real impact by driving conversion rates and leading a high-energy team.
- Qualifications: Experience in outbound sales and team management with a results-driven mindset.
The predicted salary is between 40000 - 50000 £ per year.
The Outbound Onboarding Manager will lead a high-performing outbound onboarding team, responsible for proactively converting new leads into active contractors. This role has a strong commercial focus, with particular emphasis on Professional sector performance and increasing Workwell Plus uptake.
The role is accountable for driving outbound activity, improving conversion rates, and delivering revenue outcomes, while embedding a strong sales culture, clear performance standards, and a continuous improvement mindset across the team.
What you'll be doing:
- Lead and drive outbound lead conversion performance, with a particular focus on the Professional sector.
- Maximise Workwell Plus uptake through effective positioning, value-led selling and consistent messaging.
- Own and improve conversion metrics across the onboarding funnel, including lead-to-registration and registration-to-active conversion.
- Drive high volumes of outbound activity, ensuring consistent follow-up, pipeline momentum and speed to first contact.
- Implement and maintain structured lead management and follow-up cadences, ensuring accurate CRM usage and pipeline tracking.
- Lead, coach and develop a team of outbound onboarding executives, setting clear daily, weekly and monthly performance expectations.
- Provide regular coaching and feedback on sales techniques, objection handling and closing skills.
- Proactively manage underperformance and build a high-energy, results-driven team culture.
- Develop and refine call frameworks, scripts and sales messaging to ensure consistency and quality of customer conversations.
- Track, analyse and report on key performance indicators, including activity levels, conversion rates and Workwell Plus penetration.
- Use performance data to identify trends, risks and improvement opportunities, providing insight and updates to senior leadership.
- Drive continuous improvement across lead handling, follow-up strategies and conversion performance.
- Collaborate closely with Customer Success, inbound onboarding, Marketing, Payroll and Operations teams to ensure seamless onboarding and service delivery.
- Provide feedback to Marketing and other teams on lead quality and support testing and optimisation of new approaches.
We'd love to hear from someone that:
- Has proven experience in outbound sales, lead conversion or telesales environments.
- Has a strong track record of delivering against conversion or revenue targets.
- Has experience managing, coaching or developing a performance-driven team.
- Is highly commercial, results-focused and motivated by achieving outcomes.
- Is confident using data and performance metrics to inform decisions and drive improvement.
- Communicates clearly and effectively, with strong influencing skills.
- Brings energy, resilience and accountability to a target-driven environment.
- Enjoys building high-performing teams and embedding a culture of continuous improvement.
What's next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Outbound Onboarding Manager in Warrington employer: Workwell
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Onboarding Manager in Warrington
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Whether it's a phone call or a face-to-face meeting, having a clear and confident way to present yourself and your experience can make all the difference. We recommend role-playing with a friend or using our resources to refine your approach.
✨Tip Number 3
Follow up like a pro! After any interaction, send a quick thank-you note or email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Outbound Onboarding Manager role.
✨Tip Number 4
Leverage your network! Reach out to current or former employees on LinkedIn to get insider tips about the interview process or company culture. We believe that connections can really help us stand out in a competitive job market.
We think you need these skills to ace Outbound Onboarding Manager in Warrington
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’s packed with info about what we’re looking for in an Outbound Onboarding Manager, so understanding it will help you tailor your application to show us you’re the perfect fit!
Show Off Your Experience: When writing your application, highlight your experience in outbound sales or lead conversion. We want to see how your background aligns with our needs, so don’t be shy about sharing your successes and how you’ve driven results in previous roles.
Be Data-Driven: Since this role is all about improving conversion rates and using performance metrics, make sure to mention any relevant data you’ve worked with. Show us how you’ve used data to inform decisions and drive improvements in your past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at Workwell
✨Know Your Numbers
As an Outbound Onboarding Manager, you'll need to be comfortable with data and performance metrics. Brush up on your conversion rates and revenue targets before the interview. Be ready to discuss how you've used data in past roles to drive improvement and achieve results.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed and developed teams in the past. Highlight your coaching techniques and how you've built a high-energy, results-driven culture. Specific anecdotes will make your experience stand out.
✨Understand the Professional Sector
Since the focus is on the Professional sector, do your homework! Familiarise yourself with trends, challenges, and opportunities within this market. Being able to speak knowledgeably about how to maximise Workwell Plus uptake will show that you're proactive and well-prepared.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to demonstrate your sales techniques and objection handling skills. Practice common scenarios you might face in outbound sales, and think about how you would position value-led selling effectively. This will showcase your practical skills and readiness for the role.