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- Tasks: Lead a dynamic team to convert leads into active contractors and drive sales performance.
- Company: Join a forward-thinking company focused on professional sector growth and team success.
- Benefits: Enjoy 25 days annual leave, health benefits, pension, and a supportive work culture.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by driving conversion rates and building a high-performing team.
- Qualifications: Experience in outbound sales and team management with a results-driven mindset.
The predicted salary is between 40000 - 50000 £ per year.
The Outbound Onboarding Manager will lead a high-performing outbound onboarding team, responsible for proactively converting new leads into active contractors. This role has a strong commercial focus, with particular emphasis on Professional sector performance and increasing Workwell Plus uptake. The role is accountable for driving outbound activity, improving conversion rates, and delivering revenue outcomes, while embedding a strong sales culture, clear performance standards, and a continuous improvement mindset across the team.
What you'll be doing:
- Lead and drive outbound lead conversion performance, with a particular focus on the Professional sector.
- Maximise Workwell Plus uptake through effective positioning, value-led selling and consistent messaging.
- Own and improve conversion metrics across the onboarding funnel, including lead-to-registration and registration-to-active conversion.
- Drive high volumes of outbound activity, ensuring consistent follow-up, pipeline momentum and speed to first contact.
- Implement and maintain structured lead management and follow-up cadences, ensuring accurate CRM usage and pipeline tracking.
- Lead, coach and develop a team of outbound onboarding executives, setting clear daily, weekly and monthly performance expectations.
- Provide regular coaching and feedback on sales techniques, objection handling and closing skills.
- Proactively manage underperformance and build a high-energy, results-driven team culture.
- Develop and refine call frameworks, scripts and sales messaging to ensure consistency and quality of customer conversations.
- Track, analyse and report on key performance indicators, including activity levels, conversion rates and Workwell Plus penetration.
- Use performance data to identify trends, risks and improvement opportunities, providing insight and updates to senior leadership.
- Drive continuous improvement across lead handling, follow-up strategies and conversion performance.
- Collaborate closely with Customer Success, inbound onboarding, Marketing, Payroll and Operations teams to ensure seamless onboarding and service delivery.
- Provide feedback to Marketing and other teams on lead quality and support testing and optimisation of new approaches.
We'd love to hear from someone that:
- Has proven experience in outbound sales, lead conversion or telesales environments.
- Has a strong track record of delivering against conversion or revenue targets.
- Has experience managing, coaching or developing a performance-driven team.
- Is highly commercial, results-focused and motivated by achieving outcomes.
- Is confident using data and performance metrics to inform decisions and drive improvement.
- Communicates clearly and effectively, with strong influencing skills.
- Brings energy, resilience and accountability to a target-driven environment.
- Enjoys building high-performing teams and embedding a culture of continuous improvement.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Locations
Outbound Onboarding Manager in Wales, Wrexham employer: Workwell
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Onboarding Manager in Wales, Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Outbound Onboarding Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to lead conversion and team management. We suggest role-playing with a friend or using online resources to sharpen your responses and boost your confidence.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used performance metrics to improve conversion rates in past roles. This will demonstrate your commercial focus and ability to drive results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Outbound Onboarding Manager in Wales, Wrexham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Outbound Onboarding Manager role. Highlight your experience in outbound sales and lead conversion, and don’t forget to mention any relevant metrics you've achieved!
Showcase Your Team Leadership Skills: Since this role involves leading a team, share examples of how you've successfully managed and developed teams in the past. We want to see your coaching style and how you’ve built a high-performing culture.
Be Data-Driven: Demonstrate your ability to use data to drive decisions. Mention specific performance metrics you've tracked and how you've used them to improve conversion rates or sales outcomes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Workwell
✨Know Your Numbers
Make sure you’re familiar with key performance indicators related to outbound sales and lead conversion. Be ready to discuss your past achievements in these areas, as well as how you’ve used data to drive improvements.
✨Showcase Your Coaching Skills
Since the role involves leading a team, prepare examples of how you've successfully coached or developed others in a sales environment. Highlight specific techniques you’ve used to improve performance and foster a results-driven culture.
✨Demonstrate Value-Led Selling
Understand the importance of value-led selling, especially for the Professional sector. Be prepared to explain how you would position Workwell Plus effectively and share any relevant experiences where you’ve successfully communicated value to clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle objections. Think of situations where you turned around underperformance or improved conversion rates, and be ready to discuss your thought process.