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For Companies At a Glance
- Tasks: Be the friendly voice for our customers, handling calls, emails, and live chats.
- Company: Join a supportive team at Workwell in Chester, England.
- Benefits: Competitive pay, generous leave, health assurance, and employee rewards.
- Why this job: Make a difference by providing exceptional service and solving customer queries.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 15165 - 15165 £ per year.
Workwell Chester, England, United Kingdom
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal is to provide exceptional service while resolving queries efficiently.
What You’ll Be Doing
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first‑contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d Love To Hear From Someone That
- Has customer service experience (preferably in a fast‑paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: ability to think on your feet and prioritize tasks.
- Has strong interpersonal skills: empathetic, patient, and a team player.
- Has a target‑driven mindset: comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: willing to quickly adapt and understand payroll services.
What’s next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What We Can Offer You
- £25,275 pro‑rated annual pay
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assurance
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Full‑time, permanent, 08:30 – 17:30, 100% office based.
Chester, England, United Kingdom
#J-18808-Ljbffr
Customer Service Advisor (Part Time) employer: Workwell
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Tip Number 1
Make sure you know the company inside out! Research Workwell and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, emails, and live chats, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to think on your feet and prioritise tasks under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in fast-paced environments, and show us how you can bring that friendly, professional communication style we love.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer queries in the past. We want to see your ability to think on your feet and prioritise tasks, so don’t hold back on sharing those success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Workwell
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with handling inbound and outbound calls, emails, and live chats. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with responding to queries in a friendly and professional manner.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experience where you successfully resolved customer issues. Be prepared to discuss how you prioritised tasks and thought on your feet. This will highlight your ability to handle challenges effectively, which is crucial for this role.
✨Be Ready to Discuss KPIs
Since the job involves working towards set KPIs, come prepared to talk about your experience with targets. Share specific instances where you met or exceeded goals in previous roles, showing that you’re comfortable in a target-driven environment.
