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- Tasks: Be the go-to person for customer queries via calls, emails, and live chats.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy 25 days annual leave, health perks, and a cycle to work scheme.
- Why this job: Perfect for those who love problem-solving and helping others in a fast-paced environment.
- Qualifications: Customer service experience is preferred; strong communication and multitasking skills are essential.
- Other info: Full-time role in Chester, Monday to Friday, with opportunities for growth.
The predicted salary is between 25000 - 30000 £ per year.
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.
What you’ll be doing:
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d love to hear from someone that:
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritise tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
£25, 275 | Mon – Friday | 9:00 – 17:30 | Full Time | Permanent | Chester | 100% Office based
Customer Service Advisor (Chester) employer: Workwell
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Chester)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview, especially when discussing how you would handle specific situations.
✨Tip Number 2
Research StudySmarter's values and mission. Being able to articulate how your personal values align with ours can make a strong impression and show that you're genuinely interested in being part of our team.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure. Highlighting these will showcase your suitability for a fast-paced customer service role.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews with friends or family. Focus on being friendly and professional, as this is key to making a great first impression as a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor (Chester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Use specific examples that demonstrate your problem-solving skills and ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and friendly approach. Mention your experience with KPIs and how you aim for first-contact resolution, as these are key aspects of the role.
Showcase Your Interpersonal Skills: In your application, emphasise your empathetic and patient nature. Provide examples of how you've worked effectively in a team and supported customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Workwell
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in fast-paced environments. Share specific examples of how you handled challenging situations and resolved customer queries effectively.
✨Demonstrate Strong Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Use friendly language and maintain a positive tone throughout the interview to reflect the professional yet approachable nature required for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Prepare by thinking of common problems in customer service and how you would resolve them. This will show your ability to think on your feet and prioritise tasks effectively.
✨Familiarise Yourself with KPIs
Understand what KPIs are relevant to the role and be ready to discuss how you have met or exceeded targets in the past. Showing that you are target-driven and comfortable working with performance metrics will impress the interviewers.
