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- Tasks: Be the go-to person for customer queries via calls, emails, and live chats.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy 25 days annual leave, health perks, and a supportive work environment.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced setting.
- Qualifications: Customer service experience is a plus; strong communication and problem-solving skills are essential.
- Other info: Full-time role in Chester, Monday to Friday, with opportunities for growth.
The predicted salary is between 25000 - 35000 £ per year.
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.
What you’ll be doing:
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d love to hear from someone that:
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritise tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
£25,275 | Mon – Friday | 9:00 – 17:30 | Full Time | Permanent | Chester | 100% Office based
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Chester)
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. This will help you align your responses during the interview, showcasing how your personal approach matches our expectations.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you successfully resolved customer issues. Highlighting your problem-solving skills will demonstrate your ability to handle the fast-paced environment we thrive in.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews or role-playing scenarios. Being a confident and professional communicator is key for this role, so the more comfortable you are, the better.
✨Tip Number 4
Research common customer service KPIs and be ready to discuss how you have met or exceeded these in previous roles. Showing that you understand the importance of targets will set you apart as a candidate.
We think you need these skills to ace Customer Service Advisor (Chester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Use specific examples that demonstrate your problem-solving skills and ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and friendly approach. Mention your enthusiasm for providing exceptional service and how you can contribute to the team’s success.
Highlight Key Skills: In your application, emphasise your interpersonal skills, ability to work towards KPIs, and your adaptability as a fast learner. These traits are crucial for the Customer Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Workwell
✨Showcase Your Customer Service Experience
Make sure to highlight any previous customer service roles you've held, especially in fast-paced environments. Share specific examples of how you resolved customer queries effectively and efficiently.
✨Demonstrate Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle different types of customer interactions, whether over the phone, via email, or through live chat.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of examples where you had to think on your feet and prioritise tasks. This will show your ability to resolve queries while maintaining a friendly approach.
✨Familiarise Yourself with KPIs
Understand what KPIs are relevant to the role and be ready to discuss how you have met or exceeded targets in the past. Showing that you are target-driven and comfortable working towards set goals will impress the interviewers.
