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- Tasks: Be the go-to person for customer queries via calls, emails, and live chats.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy 25 days annual leave, pension, health support, and more perks.
- Why this job: Gain valuable experience in a fast-paced environment while helping others.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full-time role in Chester, Monday to Friday, with opportunities for growth.
The predicted salary is between 22000 - 33000 £ per year.
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.
What you’ll be doing:
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d love to hear from someone that:
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritize tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What’s next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
£25, 275 | Mon – Friday | 9:00 – 17:30 | Full Time | Permanent | Chester | 100% Office based
Customer Service Advisor employer: Workwell
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you can think on your feet.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This will help you become more confident and professional in your approach, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Research StudySmarter's values and mission. Understanding our company culture will allow you to align your answers with what we value, making you a more appealing candidate.
✨Tip Number 4
Prepare examples from your past experiences where you successfully met KPIs or resolved customer issues. Being able to share specific instances will highlight your target-driven mindset and multitasking abilities.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Use specific examples that demonstrate your problem-solving skills and ability to handle multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and friendly approach. Mention how your interpersonal skills make you a great fit for the role and provide examples of how you've successfully resolved customer queries in the past.
Highlight Key Skills: In your application, emphasise your ability to work towards KPIs and your target-driven mindset. Mention any experience with administrative tasks and your adaptability to new systems, particularly in payroll services.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Workwell
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in fast-paced environments. Highlight specific examples where you successfully resolved customer queries and how you achieved first-contact resolution.
✨Demonstrate Effective Communication Skills
Since the role requires confident and professional communication, practice articulating your thoughts clearly. Use friendly language and maintain a positive tone, as this reflects the approach they value in their advisors.
✨Prepare for Problem-Solving Scenarios
Think of common customer issues and how you would handle them. Be ready to demonstrate your problem-solving skills during the interview by discussing how you prioritise tasks and think on your feet.
✨Familiarise Yourself with KPIs
Understand what KPIs are relevant to customer service roles and be ready to discuss how you have met or exceeded these in past positions. Showing that you are target-driven will align well with their expectations.
