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- Tasks: Lead a dynamic team to convert leads into active contractors and drive sales performance.
- Company: Join a forward-thinking company focused on professional sector growth and team success.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work culture.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by driving conversion rates and building high-performing teams.
- Qualifications: Experience in outbound sales and team management with a results-driven mindset.
The predicted salary is between 40000 - 50000 £ per year.
The Outbound Onboarding Manager will lead a high-performing outbound onboarding team, responsible for proactively converting new leads into active contractors. This role has a strong commercial focus, with particular emphasis on Professional sector performance and increasing Workwell Plus uptake. The role is accountable for driving outbound activity, improving conversion rates, and delivering revenue outcomes, while embedding a strong sales culture, clear performance standards, and a continuous improvement mindset across the team.
What you'll be doing:
- Lead and drive outbound lead conversion performance, with a particular focus on the Professional sector.
- Maximise Workwell Plus uptake through effective positioning, value-led selling and consistent messaging.
- Own and improve conversion metrics across the onboarding funnel, including lead-to-registration and registration-to-active conversion.
- Drive high volumes of outbound activity, ensuring consistent follow-up, pipeline momentum and speed to first contact.
- Implement and maintain structured lead management and follow-up cadences, ensuring accurate CRM usage and pipeline tracking.
- Lead, coach and develop a team of outbound onboarding executives, setting clear daily, weekly and monthly performance expectations.
- Provide regular coaching and feedback on sales techniques, objection handling and closing skills.
- Proactively manage underperformance and build a high-energy, results-driven team culture.
- Develop and refine call frameworks, scripts and sales messaging to ensure consistency and quality of customer conversations.
- Track, analyse and report on key performance indicators, including activity levels, conversion rates and Workwell Plus penetration.
- Use performance data to identify trends, risks and improvement opportunities, providing insight and updates to senior leadership.
- Drive continuous improvement across lead handling, follow-up strategies and conversion performance.
- Collaborate closely with Customer Success, inbound onboarding, Marketing, Payroll and Operations teams to ensure seamless onboarding and service delivery.
- Provide feedback to Marketing and other teams on lead quality and support testing and optimisation of new approaches.
We'd love to hear from someone that:
- Has proven experience in outbound sales, lead conversion or telesales environments.
- Has a strong track record of delivering against conversion or revenue targets.
- Has experience managing, coaching or developing a performance-driven team.
- Is highly commercial, results-focused and motivated by achieving outcomes.
- Is confident using data and performance metrics to inform decisions and drive improvement.
- Communicates clearly and effectively, with strong influencing skills.
- Brings energy, resilience and accountability to a target-driven environment.
- Enjoys building high-performing teams and embedding a culture of continuous improvement.
What's next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Outbound Onboarding Manager in Chester employer: Workwell
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Onboarding Manager in Chester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate how your experience aligns with the role of Outbound Onboarding Manager. Focus on your outbound sales successes and how you've driven conversion rates in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and potentially a referral, which can really boost your chances of landing that interview.
✨Tip Number 4
Follow up after your initial contact! A quick thank-you email or message can keep you top of mind. It shows your enthusiasm for the role and reinforces your commitment to joining the team.
We think you need these skills to ace Outbound Onboarding Manager in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in outbound sales and lead conversion. We want to see how your skills align with the role of Outbound Onboarding Manager, so don’t hold back on showcasing your achievements!
Showcase Your Data Skills: Since this role is all about driving performance through data, include examples of how you've used metrics to improve conversion rates or team performance. We love seeing candidates who can back up their claims with solid numbers!
Emphasise Team Leadership: If you’ve got experience managing or coaching teams, make sure to highlight that! We’re looking for someone who can build a high-performing culture, so share your success stories in developing others and driving results.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Workwell
✨Know Your Numbers
Make sure you’re familiar with key performance metrics related to outbound sales and lead conversion. Be ready to discuss how you've used data in past roles to drive improvements and achieve targets. This shows you understand the commercial focus of the role.
✨Showcase Your Coaching Skills
Since this role involves leading a team, prepare examples of how you've successfully coached or developed others in a sales environment. Highlight specific techniques you’ve used to improve performance and foster a results-driven culture.
✨Demonstrate Value-Led Selling
Be prepared to discuss your approach to value-led selling, especially in the Professional sector. Think of examples where you effectively positioned a product or service to meet client needs, and how that led to successful conversions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle objections. Practice articulating your thought process and strategies for overcoming challenges in lead conversion and team management.