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For Companies At a Glance
- Tasks: Lead teams to deliver exceptional customer experiences and drive service excellence.
- Company: Workwell, a dynamic company focused on customer success in Chester.
- Benefits: Generous annual leave, pension, health assurance, and employee recognition awards.
- Why this job: Make a real impact by enhancing customer satisfaction and leading high-performing teams.
- Qualifications: Experience in managing service operations and a passion for customer-centric improvement.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Workwell – Chester, England, United Kingdom
£40,000 | Office Based | Mon – Fri 9:00 – 17:30 | Full Time | Permanent
What You’ll Be Doing
- As the Customer Success Manager, you’ll ensure our service, administration, and onboarding teams deliver an outstanding experience for contractors, clients, and partners.
- Provide leadership and operational oversight across four service teams, driving performance, efficiency, and quality standards.
- Lead and develop people: coach and support four team managers, fostering high performance and engagement.
- Deliver service excellence: oversee service channels, administration, and onboarding, ensuring SLAs and KPIs are consistently met.
- Enhance customer experience: champion a customer‑first culture, review feedback, and collaborate across teams for smooth handovers.
- Drive improvement: identify and implement process enhancements, maintain compliance, and embed new systems into business‑as‑usual.
- Provide insight: monitor performance data, produce reports, and use analytics to inform decisions and resource planning.
We’d Love To Hear From Someone That
- Has proven experience managing multi‑team service operations.
- Is a strong leader who develops and motivates others.
- Understands performance metrics and how to drive improvements.
- Communicates clearly and builds strong stakeholder relationships.
- Brings a customer‑centric mindset and thrives on continuous improvement.
- (Bonus) Has experience in payroll, contracting, or financial services and is familiar with CRM or telephony systems.
Benefits
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
What’s next: Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
Customer Success Manager in Chester employer: Workwell
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Workwell on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success management. Think about how you’ve driven performance and improved processes in past roles – we want to hear those success stories!
✨Tip Number 3
Show off your leadership skills during the interview. Be ready to discuss how you’ve motivated teams and fostered a customer-first culture. We love hearing about your coaching experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Workwell team.
We think you need these skills to ace Customer Success Manager in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in managing multi-team service operations and any leadership roles you've held. We want to see how you can drive performance and efficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-centric mindset and how you've successfully led teams in the past. We love seeing genuine passion for continuous improvement, so let that come through!
Showcase Relevant Experience: If you've got experience in payroll, contracting, or financial services, make sure to mention it! Also, if you're familiar with CRM or telephony systems, we want to know about it. This could give you an edge in the application process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Workwell!
How to prepare for a job interview at Workwell
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to customer success. Be ready to discuss how you've used these metrics in past roles to drive improvements and enhance customer experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your coaching and mentoring experiences, and be ready to explain how you foster high performance and engagement among team members.
✨Emphasise a Customer-First Mindset
Demonstrate your commitment to a customer-centric approach by sharing specific instances where you've championed customer feedback or collaborated across teams to improve service delivery. This will show that you understand the importance of customer satisfaction.
✨Be Data-Driven
Discuss how you've used analytics and performance data to inform decisions in previous roles. Prepare to talk about any reports you've produced and how they influenced resource planning or operational improvements.
