Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and support applicants through onboarding.
- Company: Join a supportive team in a dynamic Chester office environment.
- Benefits: Enjoy 25 days annual leave, health benefits, and a pension scheme.
- Why this job: Make a real impact by helping customers and contributing to business growth.
- Qualifications: Experience in customer service or administration with strong organisational skills.
- Other info: Full-time role with opportunities for long service recognition and annual pay reviews.
The predicted salary is between 30000 - 45000 £ per year.
As a Customer Service Administrator, you will play a key role in delivering an exceptional experience to our customers. You will act as a trusted point of contact, supporting applicants through onboarding, ensuring their documentation is accurate, and offering clear guidance on contracting solutions. Working as part of a highly motivated and supportive team, you will contribute to a culture that values collaboration, professionalism, and continuous improvement. You will help uphold our mission, vision and values by ensuring every customer receives a first-class service and by identifying opportunities to support wider business growth.
What you will be doing:
- Provide a high-quality service to all customers, ensuring their enquiries are handled promptly and professionally.
- Act as a key point of contact for customers, advising them on contracting solutions and ensuring all required documentation is completed accurately and compliantly.
- Follow the registration and clearing processes for all new applicants, ensuring systems are updated in a timely manner and any issues are proactively resolved.
- Review and process all eligibility-to-work documentation in line with company policy.
- Complete and respond to reference requests as required.
- Use the CRM to complete all automated and manually created tasks on time.
- Input and update information within our PEO solution.
- Manage electronic data accurately, ensuring documents are stored correctly within SharePoint and AutoNAV in line with regulations and best practice.
- Use system reports to prioritise work effectively.
We would love to hear from someone that:
- Has experience working in a team within an administrative or customer-focused environment.
- Understands, or is comfortable learning, legislation relevant to the role.
- Has strong organisational skills with the ability to prioritise effectively.
- Is confident using IT systems, including Microsoft Office and internal databases.
- Has good financial awareness and attention to detail.
- Communicates clearly, professionally and with a customer-centric approach.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
£25,275 | Mon - Friday | 9:00 - 17:30 | Full Time | Permanent | Chester | 100% Office based
Customer Service Administrator in Chester employer: Workwell
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Chester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll need to convey information clearly and professionally. Role-play with a friend or use online resources to sharpen your skills before the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out if the role is right for you. Think about what you want to know about the team culture or growth opportunities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our awesome team in Chester!
We think you need these skills to ace Customer Service Administrator in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your experience in customer service and administration, and show us how you can deliver that exceptional experience we value.
Showcase Your Skills: We want to see your strong organisational skills and attention to detail. Use specific examples from your past roles to demonstrate how you've successfully managed tasks and prioritised effectively in a busy environment.
Be Professional and Clear: When writing your application, keep your language professional yet approachable. We appreciate clear communication, so make sure your application reflects that customer-centric approach we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Workwell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the key tasks mentioned in the job description, like handling customer enquiries and managing documentation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Approach
During the interview, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer. This will highlight your ability to deliver a first-class service, which is crucial for this position.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational skills, prepare to discuss how you prioritise tasks and manage your time effectively. You could mention tools or methods you use to stay organised, especially when dealing with multiple customer requests or documentation processes.
✨Be Ready to Discuss IT Proficiency
As the job involves using various IT systems, including Microsoft Office and internal databases, be prepared to talk about your experience with these tools. If you have any specific examples of how you've used technology to improve efficiency or accuracy in your previous roles, make sure to bring those up!
