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- Tasks: Lead a dynamic team to convert leads into active contractors and drive sales performance.
- Company: Join a forward-thinking company focused on professional sector growth and team success.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work culture.
- Other info: Opportunity for career growth in a results-driven environment.
- Why this job: Make a real impact by driving conversion rates and building high-performing teams.
- Qualifications: Experience in outbound sales and team management is essential.
The predicted salary is between 40000 - 50000 £ per year.
The Outbound Onboarding Manager will lead a high-performing outbound onboarding team, responsible for proactively converting new leads into active contractors. This role has a strong commercial focus, with particular emphasis on Professional sector performance and increasing Workwell Plus uptake. The role is accountable for driving outbound activity, improving conversion rates, and delivering revenue outcomes, while embedding a strong sales culture, clear performance standards, and a continuous improvement mindset across the team.
What you'll be doing:
- Lead and drive outbound lead conversion performance, with a particular focus on the Professional sector.
- Maximise Workwell Plus uptake through effective positioning, value-led selling and consistent messaging.
- Own and improve conversion metrics across the onboarding funnel, including lead-to-registration and registration-to-active conversion.
- Drive high volumes of outbound activity, ensuring consistent follow-up, pipeline momentum and speed to first contact.
- Implement and maintain structured lead management and follow-up cadences, ensuring accurate CRM usage and pipeline tracking.
- Lead, coach and develop a team of outbound onboarding executives, setting clear daily, weekly and monthly performance expectations.
- Provide regular coaching and feedback on sales techniques, objection handling and closing skills.
- Proactively manage underperformance and build a high-energy, results-driven team culture.
- Develop and refine call frameworks, scripts and sales messaging to ensure consistency and quality of customer conversations.
- Track, analyse and report on key performance indicators, including activity levels, conversion rates and Workwell Plus penetration.
- Use performance data to identify trends, risks and improvement opportunities, providing insight and updates to senior leadership.
- Drive continuous improvement across lead handling, follow-up strategies and conversion performance.
- Collaborate closely with Customer Success, inbound onboarding, Marketing, Payroll and Operations teams to ensure seamless onboarding and service delivery.
- Provide feedback to Marketing and other teams on lead quality and support testing and optimisation of new approaches.
We'd love to hear from someone that:
- Has proven experience in outbound sales, lead conversion or telesales environments.
- Has a strong track record of delivering against conversion or revenue targets.
- Has experience managing, coaching or developing a performance-driven team.
- Is highly commercial, results-focused and motivated by achieving outcomes.
- Is confident using data and performance metrics to inform decisions and drive improvement.
- Communicates clearly and effectively, with strong influencing skills.
- Brings energy, resilience and accountability to a target-driven environment.
- Enjoys building high-performing teams and embedding a culture of continuous improvement.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Locations
Outbound Onboarding Manager in Cheshire, Chester employer: Workwell
Contact Detail:
Workwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Onboarding Manager in Cheshire, Chester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Whether it's a phone call or an in-person meeting, having a clear and confident way to present yourself and your experience can make all the difference. We recommend role-playing with a friend or using a mirror to boost your confidence.
✨Tip Number 3
Follow up like a pro! After any interaction, send a quick thank-you note or email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Outbound Onboarding Manager role.
✨Tip Number 4
Leverage your network! Reach out to connections who might have insights into the company or role. They could provide valuable tips or even put in a good word for you. And don’t forget to apply through our website for the best chance!
We think you need these skills to ace Outbound Onboarding Manager in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Outbound Onboarding Manager role. Highlight your experience in outbound sales and lead conversion, and don’t forget to showcase any team management skills you have. We want to see how you can drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals at StudySmarter. Be sure to mention your commercial focus and results-driven mindset.
Showcase Your Data Skills: Since this role involves tracking and analysing performance metrics, make sure to highlight your experience with data. Share examples of how you've used data to drive improvements in previous roles. We love a numbers-savvy candidate!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Workwell
✨Know Your Numbers
As an Outbound Onboarding Manager, you'll need to be comfortable with data. Brush up on your conversion metrics and be ready to discuss how you've used data to drive performance in previous roles. This shows you understand the commercial focus of the position.
✨Showcase Your Coaching Skills
Since this role involves leading a team, be prepared to share specific examples of how you've coached or developed others in a sales environment. Highlight your approach to setting performance expectations and how you've fostered a high-energy culture.
✨Demonstrate Value-Led Selling
Familiarise yourself with the Workwell Plus offering and think about how you would position it to potential contractors. Be ready to discuss your strategies for effective messaging and value-led selling during the interview.
✨Collaborative Mindset
This role requires collaboration with various teams. Prepare to talk about how you've worked with marketing, customer success, or other departments to improve lead quality and onboarding processes. Show that you can bridge gaps and enhance service delivery.