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- Tasks: Support clients and teams by delivering exceptional service and facilitating user training.
- Company: Join Workwell Outsourcing, a dynamic and collaborative team in Camberley.
- Benefits: Enjoy 25 days annual leave, pension, life assurance, and a cycle to work scheme.
- Why this job: Make a real impact by helping customers thrive with our evolving technology platforms.
- Qualifications: Strong communication skills and a positive, self-driven attitude are essential.
- Other info: Hybrid role with excellent career growth opportunities in a fast-paced environment.
The predicted salary is between 20000 - 28000 £ per year.
We’re looking for a proactive and customer-focused Customer Success Associate to join our growing team at Workwell Outsourcing. Working closely with the Customer Success Manager, you will play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most from our evolving technology platforms. This is a hybrid role based in Camberley and offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement.
What You’ll Be Doing:
- Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses.
- Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required.
- Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements.
- Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements.
- Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add value for clients.
- Ensuring service level agreements (SLAs) are consistently met or exceeded.
- Supporting the Customer Success Manager in managing internal and client-facing projects.
- Delivering remote or in-person training sessions, including managing scheduling and cost considerations.
- Advocating for the Workwell Outsourcing brand and technology by championing client needs and promoting product benefits.
We’d love to hear from someone that:
- Has a strong ability to thrive in a fast-paced, collaborative environment.
- Is self-driven, with a positive attitude and team-focused mindset.
- Communicates clearly and effectively—both written and verbally—with empathy and professionalism.
- Has strong time management and task prioritisation skills.
- Brings knowledge of SaaS platforms and a solid understanding of system operations and compliance.
- Can analyse trends and think strategically to improve customer experience and product offerings.
- Has experience (or a good understanding) of PAYE payroll processes and basic accounting principles (e.g., sales/purchase ledgers and reconciliations).
- Is comfortable with data integrations and has the ability to quickly learn new systems.
- Has an aptitude for identifying upselling and cross-selling opportunities.
- Ideally has experience in the recruitment industry (a plus, but not essential).
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
£23,000 - £28,000 | Mon – Friday | 9:00 – 17:30 | Full Time | Permanent | Camberley – Hybrid
Customer Success Associate in Camberley employer: Workwell People Solutions Ltd
Contact Detail:
Workwell People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate in Camberley
✨Tip Number 1
Get to know the company inside out! Research Workwell Outsourcing, their values, and their tech platforms. This way, when you chat with them, you can show off your knowledge and how you can fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and internal teams, being clear and empathetic is key. Try role-playing scenarios with a friend to get comfortable with different situations.
✨Tip Number 3
Show your proactive side! Think of ways you can improve customer experience or suggest new ideas during your interviews. This will demonstrate that you're not just a follower but someone who can drive positive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Success Associate in Camberley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Customer Success Associate role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your writing abilities. Keep it professional yet friendly, just like we do at StudySmarter!
Highlight Relevant Experience: If you've got experience with SaaS platforms or customer support, make it shine! We love seeing how your background can help us improve our client relationships.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Workwell People Solutions Ltd
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand how to build strong client relationships and the importance of empathy in communication. This will help you demonstrate your proactive approach and customer-focused mindset.
✨Familiarise Yourself with the Tools
Get to know the Freshdesk ticketing system and any other relevant SaaS platforms mentioned in the job description. Being able to discuss how you would use these tools to provide exceptional support will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as handling a difficult customer or identifying upsell opportunities. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to thrive in a fast-paced environment.
✨Show Your Team Spirit
Since collaboration is key in this role, be ready to talk about how you've worked effectively within a team in the past. Highlight your positive attitude and how you contribute to a supportive work culture, which aligns with the company's emphasis on continuous improvement.
