At a Glance
- Tasks: Support customers and enhance their experience while learning on the job.
- Company: Join Workwell Outsourcing, a growing company with a focus on customer service.
- Benefits: Earn while you learn with a paid apprenticeship and gain valuable skills.
- Other info: Enjoy a collaborative team environment and opportunities for career progression.
- Why this job: Kickstart your career in customer service with hands-on experience and support.
- Qualifications: GCSEs in English and Maths at grade 4/C or above required.
The predicted salary is between 18000 - 19000 € per year.
At Workwell Outsourcing, we support Recruitment businesses by delivering exceptional back-office support. As part of our continued growth, we are offering an exciting opportunity for a Customer Service Apprentice to join our team while completing a Customer Service Level 3 apprenticeship.
About The Apprenticeship
This is a Level 3 Customer Service Specialist apprenticeship, typically lasting 10–15 months depending on prior experience. You will complete a structured learning programme alongside your day-to-day role, including off-the-job learning delivered through coaching, workshops, self-study and work-based projects.
On Successful Completion, You Will Achieve
- Customer Service Specialist Apprenticeship Level 3
- A strong foundation for progression within Workwell
What You’ll Be Doing
You will work as part of our Customer Services team, supporting internal and external customers and contributing to a positive, professional service experience.
Key Responsibilities Include
- Acting as a first point of contact for customer enquiries via email, phone and digital channels
- Providing timely, accurate and professional responses to customer queries
- Escalating complex or technical issues to appropriate colleagues when required
- Conducting customer surveys and reporting feedback to management
- Maintaining accurate customer records within internal systems
- Supporting service delivery in line with agreed processes and service standards
- Working collaboratively with colleagues across Workwell Outsourcing
- Identifying opportunities to improve customer experience and service efficiency
- Developing knowledge of Workwell’s services and customer needs
What We’re Looking For
Essential Skills & Behaviours
- A genuine interest in customer service and helping others
- Strong communication skills, both written and verbal
- A positive, professional and customer-focused attitude
- Willingness to learn, take feedback and develop new skills
- Ability to organise your time effectively and meet deadlines
- Comfortable working as part of a team
Desirable Skills
- Basic IT skills (e.g. Microsoft Office, email, data entry)
- Previous customer service, retail or administration experience (not essential)
Entry Requirements
GCSEs (or equivalent) in English and Maths at grade 4/C or above
What You’ll Gain
- A nationally recognised Level 3 apprenticeship qualification
- Paid employment alongside structured training
- Hands-on experience within a growing, global organisation
- Ongoing support from experienced colleagues and training providers
- A strong foundation for a long-term career in customer service or outsourcing
Recruitment Process
- Application review
- Interview with the Workwell team
- Assessment of suitability for the apprenticeship programme
Location: Camberley
Contract: Fixed-term apprenticeship (15 months)
Salary: Apprenticeship wage (in line with age and apprenticeship legislation) – £18,000 to £19,000
Qualification: Customer Service Specialist Apprenticeship – Level 3
Workplace: Office Experience
Hours: Mon – Fri 9:00 – 17:00
Customer Service Apprentice employer: Workwell Outsourcing
At Workwell Outsourcing, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee growth and development. As a Customer Service Apprentice in Camberley, you will benefit from a structured apprenticeship programme, hands-on experience, and ongoing mentorship from experienced colleagues, all while contributing to a dynamic team dedicated to delivering exceptional service. Join us to kickstart your career in customer service within a thriving global organisation that values your contributions and encourages your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Workwell Outsourcing. Understand their values and services so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky situations and be ready to share your thoughts during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to express yourself clearly and confidently. Remember, they’re looking for someone with strong verbal skills, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Show Your Passion for Customer Service:Let us know why you’re excited about customer service! Share any experiences or stories that highlight your genuine interest in helping others. This will make your application stand out and show us you’re the right fit.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight relevant skills and experiences that align with what we’re looking for, like your communication skills and ability to work in a team.
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through! A friendly, approachable style can help us see how you’d fit into our team and connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with Workwell Outsourcing!
How to prepare for a job interview at Workwell Outsourcing
✨Know Your Stuff
Before the interview, take some time to research Workwell Outsourcing and their customer service approach. Familiarise yourself with their services and think about how you can contribute to improving customer experience. This shows genuine interest and preparation.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've helped customers or resolved issues, even if it's from previous jobs or volunteer work. This will help you articulate your experiences clearly during the interview.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice speaking clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully. Don’t hesitate to ask for clarification if you don’t understand something.
✨Be Ready to Learn
Express your willingness to learn and adapt. Talk about how you handle feedback and your eagerness to develop new skills. This aligns perfectly with the apprenticeship's focus on growth and learning, making you a more attractive candidate.
