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For Companies At a Glance
- Tasks: Assist customers via phone, email, and live chat while resolving their queries.
- Company: Join Workwell Outsourcing, a supportive and dynamic workplace.
- Benefits: Enjoy 25 days annual leave, health benefits, and a pension scheme.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunity for career growth in a friendly team.
Join to apply for the Customer Service Advisor (Part Time) role at Workwell Outsourcing.
What You’ll Be Doing:
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d Love To Hear From Someone That:
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritise tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What We Can Offer You:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Pay & Hours:
- £25,275 pro-rated
- Wed - Friday | 08:30 - 17:30
- Full Time | Permanent | Chester | 100% Office based
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Customer Service Advisor (Part Time) employer: Workwell Outsourcing
Contact Detail:
Workwell Outsourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Tip Number 1
Make sure you know the company inside out! Research Workwell Outsourcing and understand their values, services, and customer base. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer queries via phone, email, and live chat, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Workwell Outsourcing.
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in fast-paced environments, and show us how you can handle customer queries like a pro!
Show Off Your Communication Skills: Since this role requires confident and professional communication, let your personality shine through in your writing. Use a friendly tone and make it clear that you're a problem solver who can think on your feet.
Demonstrate Your Multitasking Ability: We love a good multitasker! In your application, mention any experiences where you've juggled multiple tasks successfully. This will show us that you can handle the demands of the role while keeping your cool.
Apply Through Our Website: To make sure your application gets seen, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us at Workwell Outsourcing!
How to prepare for a job interview at Workwell Outsourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Customer Service Advisor does. Familiarise yourself with handling inbound queries and the importance of first-contact resolution. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role requires confident and professional communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, whether over the phone, via email, or through live chat.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've solved customer issues on the spot. Think about times when you had to think on your feet and prioritise tasks. This will show that you're not just a multitasker but also a proactive problem solver.
✨Emphasise Your Team Spirit
Highlight your interpersonal skills and your ability to work well within a team. Share experiences where you've collaborated with colleagues to achieve targets or improve service delivery. This will resonate well with the company's focus on teamwork and a friendly approach.
