At a Glance
- Tasks: Be the friendly voice for our contractors, handling calls, emails, and live chats.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy 25 days annual leave, health benefits, and a pension scheme.
- Other info: Fast-paced environment with opportunities for growth and recognition.
- Why this job: Make a real difference by solving customer queries and providing top-notch service.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25275 - 25275 € per year.
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.
What You’ll Be Doing
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first‑contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d Love To Hear From Someone That
- Has customer service experience (preferably in a fast‑paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: ability to think on your feet and prioritize tasks.
- Has strong interpersonal skills: empathetic, patient, and a team player.
- Has a target‑driven mindset: comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: willing to quickly adapt and understand payroll services.
What We Can Offer You
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum Life
- Annual Pay Review
- Employee Referral
Location: Chester, CH4 9RF
Salary: £25,275– £25,275
Workplace: Office
Experience: Mid
Hours: Mon – Fri 9:00 – 17:30
Customer Service Advisor employer: Workwell Outsourcing
Join our dynamic team in Chester as a Customer Service Advisor, where we prioritise exceptional service and employee well-being. With a supportive work culture that encourages growth and development, you will enjoy benefits such as 25 days of annual leave, a pension scheme, and opportunities for long service recognition. Our commitment to a positive work environment ensures that you can thrive while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, emails, and live chats, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to think on your feet, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in fast-paced environments, and showcase how your skills align with what we’re looking for.
Show Off Your Communication Skills:Since you’ll be the first point of contact for our contractors, it’s crucial to demonstrate your confident and friendly communication style. Use clear and professional language in your written application to reflect this.
Emphasise Problem-Solving Abilities:We love problem solvers! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you can think on your feet and prioritise tasks effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Workwell Outsourcing
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you provided exceptional service or resolved a query efficiently.
✨Practice Your Communication Skills
Since you'll be communicating with contractors via phone, email, and live chat, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with answering questions in a friendly yet professional manner.
✨Familiarise Yourself with KPIs
Understand what KPIs are relevant to the role and be prepared to discuss how you’ve met targets in the past. This shows that you’re not only aware of performance metrics but also motivated to achieve them.
✨Show Off Your Problem-Solving Skills
Think of scenarios where you had to think on your feet to resolve an issue. Be ready to share these stories during the interview, highlighting your ability to multitask and prioritise effectively under pressure.
