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For Companies At a Glance
- Tasks: Lead and develop teams to deliver exceptional customer service and drive continuous improvement.
- Company: Dynamic company focused on service excellence and team engagement.
- Benefits: 25 days annual leave, pension, health assurance, and employee awards.
- Why this job: Make a real impact by enhancing customer experiences and leading high-performing teams.
- Qualifications: Proven experience in managing service operations and strong leadership skills.
- Other info: Office-based role with excellent career growth opportunities in Chester.
The predicted salary is between 32000 - 48000 £ per year.
We are looking for a Customer Success Manager to drive service excellence across our teams.
What You’ll Be Doing
- Lead and develop people: coach and support four team managers, fostering high performance and engagement.
- Deliver service excellence: oversee service channels, administration, and onboarding, ensuring SLAs and KPIs are consistently met.
- Enhance customer experience: champion a customer‑first culture, review feedback, and collaborate across teams for smooth handovers.
- Drive improvement: identify and implement process enhancements, maintain compliance, and embed new systems into business‑as‑usual.
- Provide insight: monitor performance data, produce reports, and use analytics to inform decisions and resource planning.
We’d Love To Hear From Someone That
- Has proven experience managing multi‑team service operations.
- Is a strong leader who develops and motivates others.
- Understands performance metrics and how to drive improvements.
- Communicates clearly and builds strong stakeholder relationships.
- Brings a customer‑centric mindset and thrives on continuous improvement.
- (Bonus) Has experience in payroll, contracting, or financial services and is familiar with CRM or telephony systems.
What We Can Offer You
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
£40,000 | Office Based | Mon – Fri 9:00 – 17:30 | Chester | Full Time | Permanent
Customer Success Manager in Chester employer: Workwell Outsourcing
Contact Detail:
Workwell Outsourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Be ready to share how your experience aligns with their customer-first mindset and how you can drive service excellence.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've developed teams and driven performance improvements in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing multi-team service operations. We want to see how your skills align with our customer-first culture and your ability to drive improvements.
Showcase Your Leadership Skills: As a Customer Success Manager, you'll be leading teams. Use your application to demonstrate your leadership style and how you've motivated others in the past. We love seeing examples of coaching and developing talent!
Highlight Your Analytical Mindset: We’re keen on candidates who understand performance metrics. In your application, mention any experience you have with monitoring data and using analytics to inform decisions. This will show us you can drive service excellence effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Workwell Outsourcing
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer success. Be ready to discuss how you've used metrics in the past to drive improvements and enhance customer experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've coached and developed team members in previous roles. Highlight specific instances where your leadership led to high performance and engagement within your teams.
✨Emphasise a Customer-First Mindset
Think about ways you've championed a customer-first culture in your past positions. Be prepared to share stories that demonstrate your commitment to enhancing customer experiences and how you’ve collaborated across teams for smooth handovers.
✨Be Ready to Discuss Process Improvements
Reflect on times when you've identified and implemented process enhancements. Come equipped with examples that show your ability to maintain compliance and embed new systems into everyday operations.
