We are looking for a Customer Service Advisor to join the team working 3 days a week in the office. As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently
What you’ll be doing:
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d love to hear from someone that:
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritize tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Annual Pay Review
- Employee Referral
Please note, the salary will be prorated
Brand: Workwell Contractor Solutions
Territory: EMEA
Location : Chester, United Kingdom
Salary : £25,275– £25, 275
Workplace : Office
Experience : Mid
Hours : Mon – Fri 9:00 – 17:30
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Customer Service Advisor – 3 days per week in Chester employer: Workwell Group
At Workwell Contractor Solutions, we pride ourselves on fostering a supportive and dynamic work environment in Chester, where our Customer Onboarding Advisors play a crucial role in shaping positive customer experiences. With a focus on employee growth, we offer comprehensive benefits including uncapped bonuses, generous annual leave, and recognition programmes that celebrate your contributions. Join us to be part of a team that values collaboration, innovation, and the continuous improvement of both our services and your professional journey.
