At a Glance
- Tasks: Support clients via Freshdesk, deliver training, and maintain user documentation for Evertime.
- Company: Workwell Outsourcing focuses on customer success and technology solutions in a collaborative environment.
- Benefits: Enjoy 25 days annual leave, life assurance, and a Cycle to Work Scheme.
- Other info: This is a hybrid role with a salary range of £25,000 - £27,000.
- Why this job: Join a dynamic team in Camberley, enhancing client relationships and improving technology platforms.
- Qualifications: Experience with SaaS platforms and knowledge of PAYE payroll processes are preferred.
The predicted salary is between 25000 - 27000 £ per year.
We’re looking for a proactive and customer-focused Customer Success Associate to join our growing team at Workwell Outsourcing. Working closely with the Product Operations Manager, you'll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most from our evolving technology platforms. This is a hybrid role based in Camberley and offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement.
What You’ll Be Doing
- Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses.
- Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required.
- Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements.
- Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements.
- Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add value for clients.
- Ensuring service level agreements (SLAs) are consistently met or exceeded.
- Supporting the Customer Success Manager in managing internal and client-facing projects.
- Delivering remote or in‑person training sessions, including managing scheduling and cost considerations.
- Advocating for the Workwell Outsourcing brand and technology by championing client needs and promoting product benefits.
We’d Love To Hear From Someone That
- Has a strong ability to thrive in a fast‑paced, collaborative environment.
- Is self‑driven, with a positive attitude and team‑focused mindset.
- Communicates clearly and effectively—both written and verbally—with empathy and professionalism.
- Has strong time management and task prioritisation skills.
- Brings knowledge of SaaS platforms and a solid understanding of system operations and compliance.
- Can analyse trends and think strategically to improve customer experience and product offerings.
- Has experience (or a good understanding) of PAYE payroll processes and basic accounting principles (e.g., sales/purchase ledgers and reconciliations).
- Is comfortable with data integrations and has the ability to quickly learn new systems.
- Has an aptitude for identifying upselling and cross‑selling opportunities.
- Ideally has experience in the recruitment industry (a plus, but not essential).
What We Can Offer You
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Location: Camberley, UK
Salary: £25,000 - £27,000
Workplace: UK
Experience: Mid
Hours: Mon – Fri 9:00 – 17:00
Product Operations Associate employer: Workwell Global
Workwell Outsourcing is based in Camberley, UK, offering a supportive environment with a focus on continuous improvement. Employees enjoy benefits like an annual pay review and long service recognition, fostering loyalty and commitment within the team.
