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For Companies At a Glance
- Tasks: Support customers and enhance their experience while learning on the job.
- Company: Join Workwell Outsourcing, a growing company with a focus on customer service.
- Benefits: Earn while you learn with a paid apprenticeship and gain valuable qualifications.
- Other info: Enjoy a collaborative team environment and opportunities for career progression.
- Why this job: Kickstart your career in customer service with hands-on experience and support.
- Qualifications: GCSEs in English and Maths at grade 4/C or above required.
The predicted salary is between 18000 - 19000 £ per year.
At Workwell Outsourcing, we support Recruitment businesses by delivering exceptional back-office support. As part of our continued growth, we are offering an exciting opportunity for a Customer Service Apprentice to join our team while completing a Customer Service Level 3 apprenticeship.
About The Apprenticeship
This is a Level 3 Customer Service Specialist apprenticeship, typically lasting 10–15 months depending on prior experience. You will complete a structured learning programme alongside your day-to-day role, including off-the-job learning delivered through coaching, workshops, self-study and work-based projects.
On Successful Completion, You Will Achieve
- Customer Service Specialist Apprenticeship Level 3
- A strong foundation for progression within Workwell
What You’ll Be Doing
You will work as part of our Customer Services team, supporting internal and external customers and contributing to a positive, professional service experience.
Key Responsibilities Include
- Acting as a first point of contact for customer enquiries via email, phone and digital channels
- Providing timely, accurate and professional responses to customer queries
- Escalating complex or technical issues to appropriate colleagues when required
- Conducting customer surveys and reporting feedback to management
- Maintaining accurate customer records within internal systems
- Supporting service delivery in line with agreed processes and service standards
- Working collaboratively with colleagues across Workwell Outsourcing
- Identifying opportunities to improve customer experience and service efficiency
- Developing knowledge of Workwell’s services and customer needs
What We’re Looking For
Essential Skills & Behaviours
- A genuine interest in customer service and helping others
- Strong communication skills, both written and verbal
- A positive, professional and customer-focused attitude
- Willingness to learn, take feedback and develop new skills
- Ability to organise your time effectively and meet deadlines
- Comfortable working as part of a team
Desirable Skills
- Basic IT skills (e.g. Microsoft Office, email, data entry)
- Previous customer service, retail or administration experience (not essential)
Entry Requirements
- GCSEs (or equivalent) in English and Maths at grade 4/C or above
What You’ll Gain
- A nationally recognised Level 3 apprenticeship qualification
- Paid employment alongside structured training
- Hands-on experience within a growing, global organisation
- Ongoing support from experienced colleagues and training providers
- A strong foundation for a long-term career in customer service or outsourcing
Recruitment Process
- Application review
- Interview with the Workwell team
- Assessment of suitability for the apprenticeship programme
Location
Camberley
Contract
Fixed-term apprenticeship (15 months)
Salary
Apprenticeship wage (in line with age and apprenticeship legislation) – £18,000 to £19,000
Qualification
Customer Service Specialist Apprenticeship – Level 3
Workplace
Office Experience
Hours
Mon – Fri 9:00 – 17:00
Customer Service Apprentice employer: Workwell Global
Contact Detail:
Workwell Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Workwell Outsourcing. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your skills! During the interview, highlight any relevant experience you have, even if it’s from school projects or part-time jobs. Talk about how you've helped others or solved problems, as this is key in customer service roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Show Your Passion for Customer Service: Let us know why you’re excited about customer service! Share any experiences or stories that highlight your genuine interest in helping others. This will make your application stand out and show us you’re the right fit.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight relevant skills and experiences that align with what we’re looking for, like your communication skills and ability to work in a team.
Be Professional Yet Authentic: While we love professionalism, don’t be afraid to let your personality shine through! Use a friendly tone and be yourself in your written application. We want to see the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Workwell Global
✨Know Your Stuff
Before the interview, take some time to research Workwell Outsourcing and their customer service approach. Familiarise yourself with their services and think about how you can contribute to improving customer experience. This will show your genuine interest in the role.
✨Practice Makes Perfect
Prepare for common interview questions related to customer service. Think about scenarios where you've helped customers or resolved issues, even if it's from previous jobs or volunteer work. Practising your responses will help you feel more confident during the interview.
✨Show Off Your Communication Skills
Since strong communication is key for this role, be sure to demonstrate your verbal and written skills during the interview. Speak clearly, listen actively, and don’t hesitate to ask for clarification if you don’t understand a question. This shows you're engaged and eager to learn.
✨Be Yourself
Let your personality shine through! Workwell is looking for someone with a positive attitude and a willingness to learn. Don’t be afraid to share your enthusiasm for customer service and how you enjoy helping others. Authenticity can make a lasting impression.