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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling calls, emails, and live chats.
- Company: Join Workwell Global, a supportive team focused on exceptional service.
- Benefits: Enjoy 25 days annual leave, health benefits, and a pension scheme.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Great opportunity for growth in a dynamic, fast-paced environment.
Join to apply for the Customer Service Advisor (Part Time) role at Workwell Global. As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal is to provide exceptional service while resolving queries efficiently.
What You’ll Be Doing:
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d Love To Hear From Someone That:
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritise tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What We Can Offer You:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
£25,275 pro-rated | Wed - Friday | 08:30 - 17:30 | Full Time | Permanent | Chester | 100% Office based | Seniority level: Entry level | Employment type: Part-time | Job function: Other | Industries: Human Resources Services
Customer Service Advisor (Part Time) employer: Workwell Global
Contact Detail:
Workwell Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Workwell Global. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've successfully managed multiple tasks at once. This is key for a Customer Service Advisor role, so make sure to highlight your ability to juggle responsibilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in fast-paced environments, and show us how you can provide exceptional service.
Show Off Your Communication Skills: As a Customer Service Advisor, you'll need to be a confident communicator. Use your application to demonstrate your friendly approach and professional tone. We want to see how you can connect with customers right from the start!
Emphasise Problem-Solving Abilities: We love problem solvers! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you're ready to think on your feet and prioritise tasks effectively.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Workwell Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling inbound queries and making outbound calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully resolved customer issues in the past, showcasing your friendly approach and problem-solving abilities.
✨Demonstrate Your Multitasking Ability
In a fast-paced environment, being able to juggle multiple tasks is crucial. During the interview, share specific instances where you've managed several responsibilities at once. This could be anything from handling multiple customer queries to completing administrative tasks efficiently.
✨Prepare for KPI Discussions
Since the role involves working towards KPIs, be ready to discuss your experience with targets. Think about times when you met or exceeded goals in previous roles. This will show that you're target-driven and comfortable working in a performance-oriented environment.
