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For Companies At a Glance
- Tasks: Lead and develop teams to deliver exceptional customer experiences and drive operational excellence.
- Company: Join Workwell Global, a dynamic company focused on customer success.
- Benefits: Enjoy 25 days annual leave, pension, health assurance, and more perks.
- Why this job: Make a real impact by enhancing customer experiences and leading talented teams.
- Qualifications: Experience in managing service operations and a passion for customer-centric improvement.
- Other info: Office-based role in Chester with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Success Manager role at Workwell Global. As the Customer Success Manager, you’ll ensure our service, administration, and onboarding teams deliver an outstanding experience for contractors, clients, and partners. You’ll provide leadership and operational oversight across four service teams, driving performance, efficiency, and quality standards. This role is central to developing people, improving processes, and making sure day‑to‑day service delivery aligns with our wider operational strategy.
What You’ll Be Doing
- Lead and develop people: Coach and support four team managers, fostering high performance and engagement.
- Deliver service excellence: Oversee service channels, administration, and onboarding, ensuring SLAs and KPIs are consistently met.
- Enhance customer experience: Champion a customer‑first culture, review feedback, and collaborate across teams for smooth handovers.
- Drive improvement: Identify and implement process enhancements, maintain compliance, and embed new systems into business‑as‑usual.
- Provide insight: Monitor performance data, produce reports, and use analytics to inform decisions and resource planning.
Qualifications and Experience
- Proven experience managing multi‑team service operations.
- Strong leader who develops and motivates others.
- Understanding of performance metrics and how to drive improvements.
- Clear communicator and builder of strong stakeholder relationships.
- Customer‑centric mindset and thrives on continuous improvement.
- (Bonus) Experience in payroll, contracting, or financial services and familiarity with CRM or telephony systems.
What’s Next
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What We Can Offer You
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Job Details
£40,000 | Office Based | Mon – Fri 9:00 – 17:30 | Chester | Full Time | Permanent
Customer Success Manager in Chester employer: Workwell Global
Contact Detail:
Workwell Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Workwell Global on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Workwell Global’s values and recent projects. This shows you’re genuinely interested and ready to contribute to their customer-first culture.
✨Tip Number 3
Show off your leadership skills during the interview. Share specific examples of how you’ve developed teams and driven performance in past roles. We want to see that you can inspire others and enhance customer experience!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is key for a Customer Success Manager.
We think you need these skills to ace Customer Success Manager in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in managing multi-team service operations and any leadership roles you've held. We want to see how you can drive performance and improve processes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-centric mindset and how you've fostered high performance in previous roles. Remember, we love a good story about how you’ve made a difference in your past positions.
Showcase Your Metrics Knowledge: Since this role involves monitoring performance data and driving improvements, make sure to mention any relevant metrics or KPIs you've worked with. We’re keen to see how you’ve used analytics to inform decisions in your previous jobs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Workwell Global
✨Know Your Customer Success Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to customer success. Be ready to discuss how you've used these metrics in previous roles to drive improvements and enhance customer experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your coaching techniques and how you’ve motivated team members to achieve high performance. This will demonstrate your ability to develop and support others, which is crucial for this role.
✨Emphasise a Customer-First Mindset
Be prepared to share specific instances where you championed a customer-first culture. Discuss how you’ve gathered and acted on customer feedback to improve service delivery, showing that you truly understand the importance of customer satisfaction.
✨Demonstrate Your Analytical Skills
Bring along examples of how you've used data analytics to inform decisions in your previous roles. Talk about how you monitored performance data and produced reports that led to actionable insights, showcasing your ability to drive operational efficiency.
