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For Companies At a Glance
- Tasks: Be the friendly voice for contractors, handling queries via phone, email, and live chat.
- Company: Dynamic recruitment firm in Chester with a focus on exceptional customer service.
- Benefits: Enjoy 25 days of annual leave, life assurance, and recognition for long service.
- Why this job: Join a team where your communication skills can shine and make a difference.
- Qualifications: Customer service experience and strong problem-solving abilities are essential.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A recruitment firm in Chester is seeking a Customer Service Advisor to serve as the first point of contact for contractors. The role involves handling inbound and outbound customer queries via phone, email, and live chat, with a focus on providing exceptional service.
Ideal candidates should have:
- Customer service experience
- Strong communication skills
- The ability to resolve issues efficiently
The firm offers:
- 25 days of annual leave
- Life assurance
- Opportunities for long service recognition
Multi-Channel Customer Experience Advisor in Chester employer: Workwell For Recruiters
Contact Detail:
Workwell For Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Channel Customer Experience Advisor in Chester
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, try role-playing with a friend or family member. This will help you feel more confident when you're on the phone or chatting live.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues efficiently. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Multi-Channel Customer Experience Advisor in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled queries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Multi-Channel Customer Experience Advisor role. We love seeing genuine enthusiasm for the position.
Showcase Problem-Solving Skills: In your application, give examples of how you've efficiently resolved customer issues before. We’re looking for candidates who can think on their feet and provide exceptional service under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Workwell For Recruiters
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand the importance of exceptional service.
✨Practice Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to get comfortable speaking about your experiences and answering common interview questions.
✨Familiarise Yourself with the Company
Do some research on the recruitment firm and its values. Understanding their approach to customer service can help you tailor your answers to align with their expectations, making you a more appealing candidate.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer scenarios. Think of examples from your past experience where you resolved issues effectively. This will demonstrate your problem-solving skills and ability to think on your feet.
