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- Tasks: Be the first point of contact for customers via calls, emails, and live chats.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy 25 days annual leave, health benefits, and a pension scheme.
- Why this job: Make a real difference by resolving customer queries and enhancing their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities for growth and recognition.
The predicted salary is between 25275 - 25275 £ per year.
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.
What you’ll be doing:
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d love to hear from someone that:
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritise tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What’s next? Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Annual Pay Review
- Employee Referral
Location: Chester, CH4 9RF
Salary: £25,275 – £25,275
Workplace: Office
Experience: Mid
Hours: Mon – Fri 9:00 – 17:30
Ready to apply? Submit your application.
Customer Service Advisor in Chester employer: Workwell For Recruiters
Contact Detail:
Workwell For Recruiters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chester
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, emails, and live chats, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues efficiently. This will demonstrate your ability to think on your feet and prioritise tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for that initial screening call – it could be your first step towards landing the job!
We think you need these skills to ace Customer Service Advisor in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in fast-paced environments, and showcase how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since you’ll be the first point of contact for our contractors, it’s crucial to demonstrate your confident and friendly communication style. Use clear and professional language in your application to reflect this.
Emphasise Problem-Solving Abilities: We love a good problem solver! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you can think on your feet and prioritise tasks effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Workwell For Recruiters
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you provided exceptional service or resolved a query efficiently.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practise speaking confidently and professionally. You might even want to role-play common scenarios with a friend to get comfortable with handling calls and emails.
✨Demonstrate Problem-Solving Abilities
Prepare to showcase your problem-solving skills during the interview. Think of times when you had to think on your feet or prioritise tasks under pressure. Highlight how you achieved first-contact resolution in past roles.
✨Familiarise Yourself with KPIs
Since this role involves working towards set KPIs, it’s important to understand what they are and how they impact customer service. Be ready to discuss how you’ve met targets in previous jobs and your approach to achieving them.
