At a Glance
- Tasks: Be the friendly voice for our customers, handling calls, emails, and live chats.
- Company: Join a dynamic team in a fast-paced call centre environment.
- Benefits: Enjoy 25 days annual leave, health benefits, and a pension scheme.
- Other info: Great opportunities for career growth and recognition for your hard work.
- Why this job: Make a real difference by providing exceptional customer service every day.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 25275 - 25275 £ per year.
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.
What you’ll be doing:
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d love to hear from someone that:
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritise tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: Willing to quickly adapt and understand payroll services.
What we can offer you:
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Annual Pay Review
- Employee Referral
Location: Chester, United Kingdom
Salary: £25,275– £25,275
Workplace: Office
Experience: Mid
Hours: Mon – Fri 9:00 – 17:30
Call Centre Customer Service Advisor in Chester employer: Workwell For Recruiters
At Workwell, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that fosters creativity and collaboration. As an Email Marketing Executive, you'll enjoy the flexibility of a hybrid working model, competitive benefits including 25 days annual leave, and opportunities for professional growth within a leading Human Capital Management provider. Join us in our London office every two weeks to connect with a passionate team dedicated to driving impactful marketing strategies across diverse brands.
