At a Glance
- Tasks: Lead a dynamic team to convert leads into active contractors and drive sales performance.
- Company: Join a forward-thinking company focused on professional sector growth and team success.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work culture.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by driving conversion rates and leading a high-energy team.
- Qualifications: Experience in outbound sales and team management with a results-driven mindset.
The predicted salary is between 32000 - 35000 € per year.
The Outbound Onboarding Manager will lead a high‑performing outbound onboarding team, responsible for proactively converting new leads into active contractors. This role has a strong commercial focus, with particular emphasis on Professional sector performance and increasing Workwell Plus uptake. The role is accountable for driving outbound activity, improving conversion rates, and delivering revenue outcomes, while embedding a strong sales culture, clear performance standards, and a continuous improvement mindset across the team.
What You’ll Be Doing
- Lead and drive outbound lead conversion performance, with a particular focus on the Professional sector.
- Maximise Workwell Plus uptake through effective positioning, value‑led selling and consistent messaging.
- Own and improve conversion metrics across the onboarding funnel, including lead‑to‑registration and registration‑to‑active conversion.
- Drive high volumes of outbound activity, ensuring consistent follow‑up, pipeline momentum and speed to first contact.
- Implement and maintain structured lead management and follow‑up cadences, ensuring accurate CRM usage and pipeline tracking.
- Lead, coach and develop a team of outbound onboarding executives, setting clear daily, weekly and monthly performance expectations.
- Provide regular coaching and feedback on sales techniques, objection handling and closing skills.
- Proactively manage underperformance and build a high‑energy, results‑driven team culture.
- Develop and refine call frameworks, scripts and sales messaging to ensure consistency and quality of customer conversations.
- Track, analyse and report on key performance indicators, including activity levels, conversion rates and Workwell Plus penetration.
- Use performance data to identify trends, risks and improvement opportunities, providing insight and updates to senior leadership.
- Drive continuous improvement across lead handling, follow‑up strategies and conversion performance.
- Collaborate closely with Customer Success, inbound onboarding, Marketing, Payroll and Operations teams to ensure seamless onboarding and service delivery.
- Provide feedback to Marketing and other teams on lead quality and support testing and optimisation of new approaches.
We’d Love To Hear From Someone That
- Has proven experience in outbound sales, lead conversion or telesales environments.
- Has a strong track record of delivering against conversion or revenue targets.
- Has experience managing, coaching or developing a performance‑driven team.
- Is highly commercial, results‑focused and motivated by achieving outcomes.
- Is confident using data and performance metrics to inform decisions and drive improvement.
- Communicates clearly and effectively, with strong influencing skills.
- Brings energy, resilience and accountability to a target‑driven environment.
- Enjoys building high‑performing teams and embedding a culture of continuous improvement.
What We Can Offer You
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Location: Chester, UK
Salary: £32,000 - £35,000 DOE
Workplace: Chester, UK
Experience: Mid
Hours: Mon – Fri 9:00 – 17:30
Outbound Onboarding Manager employer: Workwell Contractor Solutions
Join a dynamic and supportive team as an Outbound Onboarding Manager in Chester, where we prioritise employee growth and development. With a strong emphasis on a high-performance culture, we offer competitive benefits including 25 days annual leave, a pension scheme, and opportunities for continuous improvement and recognition. Our collaborative work environment fosters innovation and success, making it an excellent place for those looking to make a meaningful impact in the Professional sector.
Contact Detail:
Workwell Contractor Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Onboarding Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Outbound Onboarding Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to lead conversion and team management. We suggest role-playing with a friend or using mock interview tools to boost your confidence and nail your responses.
✨Tip Number 3
Showcase your results! When discussing your experience, focus on specific metrics and achievements. We want to see how you’ve driven performance and improved conversion rates in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Outbound Onboarding Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Outbound Onboarding Manager role. Highlight your experience in outbound sales and lead conversion, and don’t forget to showcase any team management skills you have. We want to see how you can drive performance!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at StudySmarter. Be sure to mention your commercial focus and results-driven mindset.
Showcase Your Data Skills:Since this role involves tracking and analysing performance metrics, make sure to highlight your experience with data. We love candidates who can use numbers to tell a story and drive improvement, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Workwell Contractor Solutions
✨Know Your Numbers
Make sure you’re familiar with key performance indicators related to outbound sales and lead conversion. Be ready to discuss your past achievements in these areas, as well as how you’ve used data to drive improvements.
✨Showcase Your Coaching Skills
Since the role involves leading a team, prepare examples of how you've successfully coached or developed others in a sales environment. Highlight specific techniques you’ve used to improve performance and foster a results-driven culture.
✨Demonstrate Value-Led Selling
Understand the concept of value-led selling and be prepared to explain how you would position Workwell Plus to potential contractors. Think about how you can articulate its benefits clearly and effectively during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle objections. Practice responses that showcase your strategic thinking and adaptability in high-pressure situations.
