At a Glance
- Tasks: Lead a dynamic team to convert leads into active contractors and drive sales performance.
- Company: Join a forward-thinking company focused on professional sector growth and team success.
- Benefits: Enjoy 25 days annual leave, health benefits, and a supportive work culture.
- Other info: Opportunity for career growth in a vibrant environment with continuous improvement.
- Why this job: Make a real impact by driving conversion rates and leading a high-energy team.
- Qualifications: Experience in outbound sales and team management with a results-driven mindset.
The predicted salary is between 32000 - 35000 € per year.
The Outbound Onboarding Manager will lead a high‑performing outbound onboarding team, responsible for proactively converting new leads into active contractors. This role has a strong commercial focus, with particular emphasis on Professional sector performance and increasing Workwell Plus uptake. The role is accountable for driving outbound activity, improving conversion rates, and delivering revenue outcomes, while embedding a strong sales culture, clear performance standards, and a continuous improvement mindset across the team.
What You’ll Be Doing
- Lead and drive outbound lead conversion performance, with a particular focus on the Professional sector.
- Maximise Workwell Plus uptake through effective positioning, value‑led selling and consistent messaging.
- Own and improve conversion metrics across the onboarding funnel, including lead‑to‑registration and registration‑to‑active conversion.
- Drive high volumes of outbound activity, ensuring consistent follow‑up, pipeline momentum and speed to first contact.
- Implement and maintain structured lead management and follow‑up cadences, ensuring accurate CRM usage and pipeline tracking.
- Lead, coach and develop a team of outbound onboarding executives, setting clear daily, weekly and monthly performance expectations.
- Provide regular coaching and feedback on sales techniques, objection handling and closing skills.
- Proactively manage underperformance and build a high‑energy, results‑driven team culture.
- Develop and refine call frameworks, scripts and sales messaging to ensure consistency and quality of customer conversations.
- Track, analyse and report on key performance indicators, including activity levels, conversion rates and Workwell Plus penetration.
- Use performance data to identify trends, risks and improvement opportunities, providing insight and updates to senior leadership.
- Drive continuous improvement across lead handling, follow‑up strategies and conversion performance.
- Collaborate closely with Customer Success, inbound onboarding, Marketing, Payroll and Operations teams to ensure seamless onboarding and service delivery.
- Provide feedback to Marketing and other teams on lead quality and support testing and optimisation of new approaches.
We’d Love To Hear From Someone That
- Has proven experience in outbound sales, lead conversion or telesales environments.
- Has a strong track record of delivering against conversion or revenue targets.
- Has experience managing, coaching or developing a performance‑driven team.
- Is highly commercial, results‑focused and motivated by achieving outcomes.
- Is confident using data and performance metrics to inform decisions and drive improvement.
- Communicates clearly and effectively, with strong influencing skills.
- Brings energy, resilience and accountability to a target‑driven environment.
- Enjoys building high‑performing teams and embedding a culture of continuous improvement.
What We Can Offer You
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Location: Chester, UK
Salary: £32,000 - £35,000 DOE
Workplace: Chester, UK
Experience: Mid
Hours: Mon – Fri 9:00 – 17:30
Onboarding Manager employer: Workwell Contractor Solutions
As an Onboarding Manager at our Chester location, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive benefits, including 25 days of annual leave, a pension scheme, and opportunities for continuous improvement within a high-performing team. Join us to make a meaningful impact while enjoying a rewarding career in a vibrant city.
Contact Detail:
Workwell Contractor Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and role-playing with a friend. We want you to feel confident and ready to showcase your skills, especially in sales and lead conversion!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. We love seeing candidates who take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Onboarding Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Outbound Onboarding Manager. Highlight your experience in outbound sales and lead conversion, and don’t forget to showcase any team management skills you've got!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving performance and how you can contribute to our high-energy team culture. Be specific about your achievements in previous roles.
Showcase Your Data Skills:Since we love data-driven decisions, make sure to mention any experience you have with tracking performance metrics. Share examples of how you've used data to improve conversion rates or drive revenue outcomes in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Workwell Contractor Solutions
✨Know Your Numbers
Make sure you’re familiar with key performance indicators related to outbound sales and lead conversion. Be ready to discuss how you've used data in the past to drive improvements and achieve targets. This shows you understand the commercial focus of the role.
✨Showcase Your Coaching Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully coached or developed others. Highlight specific techniques you've used to improve performance and foster a results-driven culture.
✨Demonstrate Value-Led Selling
Understand the importance of value-led selling, especially for the Professional sector. Prepare to discuss how you would position Workwell Plus effectively and what strategies you’d use to maximise uptake. This will show your alignment with the company’s goals.
✨Be Ready to Discuss Continuous Improvement
Think about ways you've implemented continuous improvement in previous roles. Be ready to share specific examples of how you’ve refined processes or strategies to enhance conversion rates and overall team performance.
