At a Glance
- Tasks: Support clients and teams by delivering exceptional service and facilitating user training.
- Company: Join Workwell Outsourcing, a dynamic and collaborative tech company.
- Benefits: Enjoy 25 days annual leave, pension, life assurance, and more.
- Other info: Hybrid role in Camberley with excellent career growth opportunities.
- Why this job: Make a real impact while working with evolving technology in a supportive environment.
- Qualifications: Strong communication skills and a proactive, team-focused mindset are essential.
The predicted salary is between 25000 - 27000 £ per year.
We’re looking for a proactive and customer-focused Customer Success Associate to join our growing team at Workwell Outsourcing. Working closely with the Product Operations Manager, you'll play a vital role in supporting our clients and internal teams by delivering excellent service, facilitating user training, and helping customers get the most from our evolving technology platforms. This is a hybrid role based in Camberley and offers a dynamic working environment with a strong emphasis on collaboration and continuous improvement.
What You’ll Be Doing
- Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses.
- Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required.
- Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders stay informed on new features and enhancements.
- Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements.
- Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add value for clients.
- Ensuring service level agreements (SLAs) are consistently met or exceeded.
- Supporting the Customer Success Manager in managing internal and client-facing projects.
- Delivering remote or in‑person training sessions, including managing scheduling and cost considerations.
- Advocating for the Workwell Outsourcing brand and technology by championing client needs and promoting product benefits.
We’d Love To Hear From Someone That
- Has a strong ability to thrive in a fast‑paced, collaborative environment.
- Is self‑driven, with a positive attitude and team‑focused mindset.
- Communicates clearly and effectively—both written and verbally—with empathy and professionalism.
- Has strong time management and task prioritisation skills.
- Brings knowledge of SaaS platforms and a solid understanding of system operations and compliance.
- Can analyse trends and think strategically to improve customer experience and product offerings.
- Has experience (or a good understanding) of PAYE payroll processes and basic accounting principles (e.g., sales/purchase ledgers and reconciliations).
- Is comfortable with data integrations and has the ability to quickly learn new systems.
- Has an aptitude for identifying upselling and cross‑selling opportunities.
- Ideally has experience in the recruitment industry (a plus, but not essential).
What We Can Offer You
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
Location: Camberley, UK
Salary: £25,000 - £27,000
Workplace: UK
Experience: Mid
Hours: Mon – Fri 9:00 – 17:00
Product Operations Associate in London employer: Workwell Contractor Solutions
At Workwell Outsourcing, we pride ourselves on being an excellent employer that fosters a collaborative and dynamic work culture in Camberley. Our commitment to employee growth is evident through our comprehensive training programmes and supportive environment, ensuring that you can thrive in your role as a Product Operations Associate. With generous benefits such as 25 days of annual leave, a pension scheme, and opportunities for long service recognition, we strive to create a rewarding workplace where your contributions are valued and recognised.
Contact Details:
Workwell Contractor Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Operations Associate in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workwell Contractor Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workwell Contractor Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Operations Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workwell Contractor Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Workwell Contractor Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workwell Contractor Solutions!
How to prepare for a job interview at Workwell Contractor Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
