At a Glance
- Tasks: Support customers and enhance their experience while learning on the job.
- Company: Join Workwell Outsourcing, a growing company focused on exceptional customer service.
- Benefits: Earn while you learn with a paid apprenticeship and gain valuable qualifications.
- Other info: Enjoy a supportive team environment and opportunities for long-term career progression.
- Why this job: Kickstart your career in customer service with hands-on experience and professional growth.
- Qualifications: GCSEs in English and Maths at grade 4/C or above; passion for helping others.
The predicted salary is between 18000 - 19000 € per year.
At Workwell Outsourcing, we support Recruitment businesses by delivering exceptional back‑office support. As part of our continued growth, we are offering an exciting opportunity for a Customer Service Apprentice to join our team while completing a Customer Service Level 3 apprenticeship.
About the Apprenticeship
This is a Level 3 Customer Service Specialist apprenticeship, typically lasting 10–15 months, depending on prior experience. You will complete a structured learning programme alongside your day‑to‑day role, including off‑the‑job learning delivered through a blend of coaching, workshops, self‑study and work‑based projects.
On Successful Completion, You Will Achieve
- Customer Service Specialist Apprenticeship Level 3
- A strong foundation for progression within Workwell
What You’ll Be Doing
You will work as part of our Customer Services team, supporting internal and external customers and contributing to a positive, professional service experience.
Key Responsibilities
- Acting as a first point of contact for customer enquiries via email, phone and digital channels
- Providing timely, accurate and professional responses to customer queries
- Escalating complex or technical issues to appropriate colleagues when required
- Conducting customer surveys and reporting feedback to management
- Maintaining accurate customer records within internal systems
- Supporting service delivery in line with agreed processes and service standards
- Working collaboratively with colleagues across Workwell Outsourcing
- Identifying opportunities to improve customer experience and service efficiency
- Developing knowledge of Workwell’s services and customer needs
What We’re Looking For
Essential Skills & Behaviours
- A genuine interest in customer service and helping others
- Strong communication skills, both written and verbal
- A positive, professional and customer‑focused attitude
- Willingness to learn, take feedback and develop new skills
- Ability to organise your time effectively and meet deadlines
- Comfortable working as part of a team
Desirable Skills
- Basic IT skills (e.g. Microsoft Office, email, data entry)
- Previous customer service, retail or administration experience (not essential)
Entry Requirements
GCSEs (or equivalent) in English and Maths at grade 4/C or above
What You’ll Gain
- A nationally recognised Level 3 apprenticeship qualification
- Paid employment alongside structured training
- Hands‑on experience within a growing, global organisation
- Ongoing support from experienced colleagues and training providers
- A strong foundation for a long‑term career in customer service or outsourcing
Recruitment Process
- Application review
- Interview with the Workwell team
- Assessment of suitability for the apprenticeship programme
Location
Camberley
Contract
Fixed‑term apprenticeship (15 months)
Salary
Apprenticeship wage (in line with age and apprenticeship legislation) – £18,000‑£19,000
Qualification
Customer Service Specialist Apprenticeship – Level 3
Customer Service Apprentice employer: Workwell Contractor Solutions
At Workwell Outsourcing, we pride ourselves on being an excellent employer by fostering a supportive and collaborative work culture that prioritises employee growth and development. As a Customer Service Apprentice in Camberley, you will benefit from a structured apprenticeship programme, hands-on experience, and ongoing mentorship from experienced colleagues, all while contributing to a dynamic team dedicated to delivering exceptional service. Join us to kickstart your career in customer service within a thriving global organisation that values your contributions and encourages your professional journey.
Contact Detail:
Workwell Contractor Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Workwell Outsourcing. Understand their values and services so you can show how you fit into their culture and contribute to their customer service goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role. We want to hear your stories about helping customers and solving problems!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident in your responses. Remember, this role is all about connecting with customers, so let your personality shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Customer Service Apprentice position!
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Show Your Passion for Customer Service:Let us know why you’re excited about customer service! Share any experiences or moments that sparked your interest in helping others. A genuine passion can really make your application stand out.
Tailor Your Application:Make sure to customise your application to reflect the skills and behaviours we’re looking for. Highlight your communication skills and any relevant experience, even if it’s just from school projects or part-time jobs.
Be Professional but Authentic:While we want you to be professional in your writing, don’t forget to let your personality shine through! We’re looking for someone who fits well with our team, so a bit of authenticity goes a long way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Workwell Contractor Solutions
✨Know Your Stuff
Before the interview, make sure you understand what Workwell Outsourcing does and how they support recruitment businesses. Familiarise yourself with their services and think about how your skills can contribute to their customer service team.
✨Show Your Passion
Demonstrate your genuine interest in customer service during the interview. Share examples of times you've helped others or resolved issues, even if it's from previous jobs or volunteer work. This will show that you have the right attitude for the role.
✨Practice Makes Perfect
Prepare for common interview questions related to customer service. Think about how you would handle difficult customers or manage multiple tasks. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the apprenticeship and the team. This shows your enthusiasm and helps you gauge if the role is the right fit for you. Questions about training opportunities or team dynamics can be great conversation starters.
