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For Companies At a Glance
- Tasks: Be the friendly voice for our contractors, handling calls, emails, and live chats.
- Company: Join Workwell Contractor Solutions, a supportive team focused on exceptional service.
- Benefits: Enjoy 25 days annual leave, health benefits, and a pension scheme.
- Why this job: Make a real difference by helping customers and resolving their queries.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Great opportunity for growth in a dynamic, fast-paced environment.
Join to apply for the Customer Service Advisor (Part Time) role at Workwell Contractor Solutions. As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal is to provide exceptional service while resolving queries efficiently.
What You’ll Be Doing
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first‑contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
We’d Love To Hear From Someone That
- Has customer service experience (preferably in a fast‑paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: ability to think on your feet and prioritise tasks.
- Has strong interpersonal skills: empathetic, patient, and a team player.
- Has a target‑driven mindset: comfortable working with KPIs.
- Is a multitasker.
- Is a fast learner: willing to quickly adapt and understand payroll services.
What We Can Offer You
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum life
- Annual Pay Review
- Employee Referral
£25,275 pro‑rated | Wed - Friday | 08:30 - 17:30 | Full Time | Permanent | Chester | 100% Office based | Seniority level: Entry level | Employment type: Part‑time | Job function: Other | Industries: Human Resources Services
Customer Service Advisor (Part Time) employer: Workwell Contractor Solutions
Contact Detail:
Workwell Contractor Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Workwell Contractor Solutions. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and maintain a friendly tone. Remember, as a Customer Service Advisor, your ability to connect with people is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar.
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in customer service, and show us how you can bring that friendly, professional vibe we’re looking for.
Show Off Your Communication Skills: Since you'll be the first point of contact for our contractors, it’s crucial to demonstrate your communication skills. Use clear, concise language in your application and let your personality shine through!
Highlight Problem-Solving Abilities: We love a good problem solver! In your application, share examples of how you've tackled challenges in previous roles. This will show us you can think on your feet and handle queries efficiently.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Workwell Contractor Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling inbound queries and making outbound calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively resolved customer issues in the past, highlighting your friendly approach and problem-solving abilities.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as dealing with an upset customer or managing multiple tasks at once. Prepare your responses to these situations, focusing on how you would aim for first-contact resolution and maintain a positive attitude.
✨Understand KPIs and Targets
Since the role involves working towards set KPIs, it’s important to show that you’re comfortable with this aspect. Research what typical KPIs might look like in a customer service environment and be ready to discuss how you’ve met targets in previous roles or how you plan to do so.
